Zingerman's Deli Catering Kitchen Manager

Zingerman's Delicatessen is a renowned specialty food business located in Ann Arbor, Michigan, widely celebrated for its commitment to exceptional quality, extraordinary customer service, and a strong community focus. Established over three decades ago, Zingerman's has grown into a beloved local institution known for artisanal baked goods, gourmet sandwiches, specialty foods, and an innovative approach to food retail and hospitality. The company prides itself on fostering a respectful and inclusive workplace built on the principles of servant leadership, stewardship, and entrepreneurial spirit. Zingerman's operates multiple food-related businesses, each maintaining the highest standard and the distinctive Zingerman's experience for customers and employees alike. As a full-time, salaried position offering an annual base salary between $58,000 and $62,000 along with a 3 percent share of service fees (approximately $5,000 a year), the Catering Kitchen Manager role offers a dynamic opportunity to be part of the management team responsible for one of Zingerman’s key service areas. Included benefits such as medical, dental, vision insurance, 401k plans, paid time off, employee meals, and discounts across all Zingerman's businesses emphasize the company’s commitment to employee well-being and professional growth.

Joining Zingerman's Delicatessen as the Catering Kitchen Manager is a rewarding role that demands strong leadership and operational expertise. This role is critical to overseeing every aspect of catering kitchen production, which includes managing and training a dedicated production staff to deliver high-quality catering services and events. The manager acts as a key communicator, ensuring seamless interaction between the catering kitchen, Deli kitchen, sandwich line, specialty foods department, and purchasing team, facilitating coordinated operations and smooth workflows. Responsibilities encompass a broad spectrum of crucial functions from hiring and coaching catering production staff to handling customer concerns and direct hands-on support during peak production periods. The Catering Kitchen Manager also plays a vital role in maintaining the organization, cleanliness, and proper use of all kitchen equipment and supplies, while assisting in menu creation and revisions, inventory management, and procurement. This position requires flexibility to work mornings, some evenings, weekends, and holidays, catering to the seasonal and event-driven rhythms of the business.

Candidates for this role are expected to bring proven experience within high-end restaurant or catering settings often requiring 2–3 years in the hospitality industry and at least 1-2 years in a supervisory capacity. Emotional intelligence and a collaborative 'No-Drama' workplace approach are essential, as is expertise in event planning, inventory management, and food safety certification. Proficiency with systems such as Caterease, Google Docs, and HRIS platforms is needed to support administrative and communication tasks. The role emphasizes servant leadership principles—where the manager inspires teamwork, invigorates enthusiasm, and drives tangible results, all while maintaining excellent relationships with customers, vendors, and internal teams. Importantly, the ideal candidate embodies a passion for great food and exceptional service, coupled with strong interpersonal skills, strategic thinking, and the ability to adapt and improve existing systems. Zingerman’s also values candidates with experience in lean management and continuous improvement practices, aligning closely with the company’s entrepreneurial and quality-driven ethos.

Beyond professional skills, the position demands physical stamina including the ability to stand for extended periods, safely handle heavy items up to 40 pounds, and navigate multiple building levels. Zingerman’s is proud to foster a diverse and inclusive workplace where every employee can bring their authentic self to work and contribute fully to the company’s success. The Catering Kitchen Manager at Zingerman’s is not just a job but a vital role in a passionate team dedicated to culinary excellence and unforgettable guest experiences.