YMCA Member Services Team Leader

The YMCA is a well-established and respected non-profit organization dedicated to fostering the physical, social, and emotional well-being of individuals and families across communities. With a mission centered on nurturing the potential of youth, promoting healthy living, and encouraging social responsibility, the YMCA offers an extensive range of programs and services including childcare, wellness activities, and community engagement opportunities. The organization prides itself on a culture of inclusivity and support, making it a rewarding workplace recognized by Prairie Business Magazine as one of the 50 Best Places to Work from 2018 through 2025 across North Dakota, South Dakota, and Minnesota. This recognition highlights the YMCA’s commitment to its employees, positive work environment, and community impact.

The Member Services Team Leader role at the YMCA is integral to delivering exceptional experiences to members, guests, and program participants. This full-time position operates on a rotating schedule from Monday through Friday, 3:30 pm to 11:30 pm, and weekends from 11:30 am to 7:30 pm, with the added benefit of every other weekend off. The Team Leader serves as a primary point of contact for members and guests, ensuring that everyone feels welcomed and valued from the moment they enter the facility. A key part of the role is to promote memberships and programs, contributing to member retention by creating a positive and engaging environment.

In this leadership position, you will supervise daily operations across various areas of the facility such as the Life Center, gyms, tracks, hallways, locker rooms, and Member Service desk. You will enforce YMCA guidelines and codes of conduct professionally, monitor safety and cleanliness standards, and address incidents or violations promptly and courteously. The Team Leader also plays a critical role in staff management by assisting with training, modeling excellent customer service, and holding team members accountable to policies and procedures.

This role requires a proactive individual with problem-solving skills and the ability to interact effectively with diverse groups of people. Familiarity with emergency procedures is essential, and you will be expected to respond immediately to any emergency situation in accordance with YMCA protocols. Closing procedures including securing the building, completing laundry loads, turning off lights, and cash drawer reconciliation are among your responsibilities.

The YMCA offers a comprehensive benefits package including coverage where up to 75 percent of health insurance costs are paid for you and your family. Additional benefits include paid vacation, sick leave, personal time off, and a free YMCA membership, supporting a healthy work-life balance. Working at the YMCA means joining a team that embodies values of caring, honesty, respect, and responsibility, where your efforts directly contribute to enriching the lives of community members while supporting your personal and professional growth.