Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,100.00 - $118,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Disability insurance
Life insurance
Retirement Plan
flexible scheduling
Job Description
RSM is the leading provider of professional services to the middle market on a global scale. With a core mission to instill confidence amid a world of change, RSM empowers both its clients and people to realize their full potential. The company prides itself on its exceptional workforce, which is the foundation of its unrivaled culture and talent experience. RSM’s ability to deliver compelling services to clients is deeply rooted in the quality and dedication of its people. The company fosters a dynamic environment that inspires and empowers individuals to thrive both personally and professionally, recognizing the unique contributions each employee brings. This supportive and growth-oriented culture distinguishes RSM as a workplace like no other.
The position of Workplace Experience Support Manager at RSM is a pivotal leadership role within the firm, tasked with overseeing the management and operational success of office workplace experience support teams in one or multiple location(s) within a specific market. The manager will lead a team responsible for facilities, hospitality, and office operations, ensuring that the building environment, employee safety, and overall workplace conditions meet the highest standards. This role requires collaboration across a matrix organization to guarantee that the support services, including maintenance of equipment and supplies, visitor management, and event logistics, effectively serve the colleagues and align with firm policies and guidelines.
In this capacity, the Workplace Experience Support Manager works closely with ESS solution set team members and leadership to maintain efficient office operations, evaluating and improving processes and driving strategic initiatives to enhance workplace experience consistently. As an internal subject matter expert, the manager plays an influential role in the creation and evolution of service processes, supporting firm-wide operational excellence. The manager advises office leadership on best practices, helps identify cost-saving opportunities, and acts as a vital resource for ensuring a workplace that fosters productivity and employee satisfaction.
Key responsibilities extend beyond day-to-day operations management to include staff leadership, performance coaching, and development, fostering a collaborative environment that motivates and retains teams. This role imposes a requirement to work in-office five days per week, underscoring the importance of presence and hands-on management. The salary for this role ranges from $72,100 to $118,800, with eligibility for a discretionary bonus based on both firm and individual performance. RSM also provides a comprehensive benefits package along with flexible scheduling options for better work-life balance. The company is firmly committed to equal employment opportunities and reasonable accommodations for people with disabilities, reinforcing its inclusive workplace culture.
The position of Workplace Experience Support Manager at RSM is a pivotal leadership role within the firm, tasked with overseeing the management and operational success of office workplace experience support teams in one or multiple location(s) within a specific market. The manager will lead a team responsible for facilities, hospitality, and office operations, ensuring that the building environment, employee safety, and overall workplace conditions meet the highest standards. This role requires collaboration across a matrix organization to guarantee that the support services, including maintenance of equipment and supplies, visitor management, and event logistics, effectively serve the colleagues and align with firm policies and guidelines.
In this capacity, the Workplace Experience Support Manager works closely with ESS solution set team members and leadership to maintain efficient office operations, evaluating and improving processes and driving strategic initiatives to enhance workplace experience consistently. As an internal subject matter expert, the manager plays an influential role in the creation and evolution of service processes, supporting firm-wide operational excellence. The manager advises office leadership on best practices, helps identify cost-saving opportunities, and acts as a vital resource for ensuring a workplace that fosters productivity and employee satisfaction.
Key responsibilities extend beyond day-to-day operations management to include staff leadership, performance coaching, and development, fostering a collaborative environment that motivates and retains teams. This role imposes a requirement to work in-office five days per week, underscoring the importance of presence and hands-on management. The salary for this role ranges from $72,100 to $118,800, with eligibility for a discretionary bonus based on both firm and individual performance. RSM also provides a comprehensive benefits package along with flexible scheduling options for better work-life balance. The company is firmly committed to equal employment opportunities and reasonable accommodations for people with disabilities, reinforcing its inclusive workplace culture.
Job Requirements
- Bachelor’s degree or 4+ years of experience in related field
- 3+ years of management and/or similar experience
- Effective organization and prioritization skills
- Attention to detail
- Applied technical and procedural knowledge
- Ability to lift up to 40 lbs and stand for extended periods
- Experience leading and motivating teams
- Experience engaging with office and business leadership
- Ability to work in-office five days per week
Job Qualifications
- Bachelor’s degree or equivalent experience
- Minimum 3 years management or relevant leadership experience
- Strong organization, prioritization, and time management skills
- Detail-oriented with demonstrated technical procedure application
- Proven ability to lead, motivate, and retain teams
- Skilled in managing discussions with office, engagement, and business leaders
- Ability to work onsite five days per week
Job Duties
- Manage ongoing day-to-day ESS projects and tasks within specific location(s) ensuring quality and consistent support
- Direct and coordinate facilities, hospitality, and office operations for complex or multiple office locations within a market
- Collaborate with ESS solution set team members to ensure office coverage and operational success including maintenance of building environment and employee safety
- Oversee logistics and planning of events and meetings including internal and external attendees
- Manage delivery of daily office workplace experience including visitor management, safety, hospitality, reception, and facilities management
- Work with leadership to identify process improvement opportunities and efficiencies
- Provide leadership, supervision, development, and training to location services supervisors and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
