Workplace Experience Receptionist

Mount Vernon, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $40,000.00 - $56,000.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

equity grants

bonus or commission

comprehensive total rewards package

supportive work environment

Health Insurance

Dental Insurance

Job Description

Braze is a dynamic and rapidly growing technology company known for its innovative customer engagement platform. With a strong commitment to enhancing the employee and customer experience, Braze fosters a collaborative and growth-oriented work environment. The company prides itself on its vibrant culture, diversity, and inclusivity, providing employees with an excellent platform to grow professionally while contributing to cutting-edge solutions in the tech industry. The New York office plays a crucial role within Braze's global operations, serving as a hub for various workplace initiatives and employee engagement programs that support the broader organizational mission.

The Workplace Experience professional ro... Show More

Job Requirements

Ability to work full-time on-site Monday to Friday maintaining a consistent in-office schedule
physical ability to stand bend squat and lift up to 25 to 30 pounds
1-2 years of relevant customer experience
strong interpersonal skills and professional demeanor
excellent communication skills with attention to detail
proficiency in Mac and GSuite environments
adaptability to fast-paced and evolving workplace conditions
proactive approach with strong initiative and problem-solving capabilities

Job Qualifications

1-2 years of experience in a customer experience role
confidence and positivity in a highly visible role
passion for best-in-class workplace experience and customer service
strong communicator with excellent grammatical skills
sharp eye for detail and sense of office pride
data-driven mindset committed to continual improvement
proactive and self-motivated with ability to set own priorities
creative problem-solver bringing innovative ideas and solutions
familiarity with Mac computers and GSuite

Job Duties

Greet all visitors with warmth and professionalism ensuring a smooth check-in experience and prompt communication with their hosts
Maintain a polished and welcoming reception area that reflects Braze's high standards
Deliver best-in-class customer service to employees, clients, partners, and vendors acting as a helpful and approachable point of contact
Monitor and respond to guest registration and office access tickets with a customer-first mindset
Assist with badge management supporting the site lead in processing physical badge requests and managing employee access needs
Balance multiple priorities responding to urgent needs while keeping day-to-day tasks running smoothly
Support general office requests and workplace questions helping employees get what they need to do their best work
Play a key role in in-office events from managing access and check-in to assisting with logistics
Be a flexible team player jumping in to support the Workplace team with ad-hoc tasks PTO coverage and operational needs as they arise

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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