Workplace Experience Manager

Group 1001 is a consumer-centric, technology-driven family of insurance companies committed to delivering outstanding value and operational performance. By combining financial strength and stability with deep insurance expertise and a can-do culture, Group 1001 stands as a leader in the insurance industry. The company places a strong emphasis on collaboration, clear communication, focused core business activities, meticulous risk management, and goal-oriented performance. This mission-centric approach extends to every aspect of the company, including how it attracts, hires, and onboards its most valuable assets—its employees. Group 1001 fosters an inclusive and diverse workplace that respects and honors individual differences, creating a welcoming environment where all employees can thrive and contribute to the company’s high-performance culture. We firmly believe diversity shapes the foundation of our success, inspiring respect, understanding, dignity, and appreciation across all employee interactions.

The Workforce Experience Manager role is a highly visible and pivotal position located at the Group 1001 corporate office in Zionsville. This position embodies the spirit of hospitality and operational excellence by managing the daily rhythm of the workspace to create a seamless, welcoming environment for employees and visitors alike. Reporting directly to the Director of Facilities, the Workforce Experience Manager acts as the primary liaison for workplace events, space management, and overall employee experience initiatives, directly supporting Group 1001’s operational goals. The role demands a dynamic, highly organized individual who thrives in a fast-paced corporate environment and who embraces a proactive, solution-oriented mindset.

As the go-to person for diverse needs related to the corporate office, the Workforce Experience Manager manages the front desk reception team to ensure that every interaction reflects our company’s values and brand. This involves nurturing a people-first culture that deeply resonates with Group 1001’s commitment to hospitality and operational efficiency. The position also requires managing relationships with external hospitality vendors, caterers, and service providers, ensuring excellent service delivery through careful contract negotiation and service level agreement monitoring.

Event coordination plays a central role in this position. The Workforce Experience Manager plans and executes a wide array of workplace events ranging from executive meetings to large company-wide celebrations, coordinating every detail including catering, A/V setup, and vendor management while collaborating closely with the Facilities Director and internal stakeholders to craft memorable event experiences.

Space and resource management is another critical function of the position, collaborating with departments such as Facilities, HR, IT, and executive leadership to optimize office space usage, accommodate employee needs, and maintain compliance with health and safety regulations. The Workforce Experience Manager oversees room reservations, service applications, furniture management, and office moves or changes, constantly driving improvements to workplace policies and programs.

Finally, the role supports strategic business operations by acting as a trusted partner to the Facilities Director. This includes analyzing workplace experience metrics, developing strategies to enhance employee satisfaction, and collaborating broadly to align physical workspaces with the company’s evolving business needs. With 3 to 5 years of experience in workplace experience, hospitality, or office management, and preferably a bachelor’s degree in hospitality or business administration, this role is perfect for a dedicated professional with exceptional organizational and interpersonal skills seeking to make a significant impact within a leading insurance company.