Wingstop Restaurant Supervisor II

Our client is a reputable and dynamic restaurant operating within the highly competitive food service industry. This establishment is committed to providing exceptional dining experiences to guests through superior service, quality food, and a clean and welcoming environment. With a strong emphasis on operational excellence and team development, the restaurant continually strives to maintain high standards as reflected in key performance metrics such as customer satisfaction scores and operational audits. Known for its vibrant culture and guest-first approach, the restaurant seeks to foster a positive and engaging workplace that encourages team member growth and retention. This opportunity offers employment in a fast-paced restaurant environment where teamwork, leadership, and customer satisfaction are paramount. The role of Restaurant Supervisor II is a full-time position with a typical workweek of up to 40 hours, though flexible scheduling is required due to the nature of restaurant operations.

The Restaurant Supervisor II is a pivotal leadership role designed to support the General Manager in overseeing the day-to-day functions of the restaurant. This supervisory position requires stepping in to direct operations in the absence of the General Manager, ensuring that the restaurant continues to run smoothly and efficiently. The supervisor acts as a critical link between management and team members, responsible for maximizing the culture of the restaurant and elevating the overall guest experience during their shift. They are expected to enforce both company and government policies rigorously while keeping their team informed of any policy updates or procedural changes. The supervisor's leadership contributes directly to achieving and maintaining operational excellence across all departments.

Key responsibilities include assisting the General Manager in accomplishing team and company goals, maintaining high standards of customer service, and achieving operational targets outlined in the Ops Scorecard. This includes managing guest dissatisfaction rates, accuracy, food quality standards, and overall customer experience metrics. The Restaurant Supervisor II must ensure swift resolution of customer service cases within 24 hours and continuously promote a guest-first mindset among all team members. The role demands versatility with shifts varied week to week and careful adherence to work hours to avoid unauthorized overtime without prior approval.

The supervisor's duties also encompass training and development of team members, ensuring compliance with company standards, conducting operational self-evaluations, and managing inventory and supplies efficiently. Cash handling protocols must be strictly followed, including monitoring paid outs, voids, and refunds during shifts. Additionally, the Restaurant Supervisor II is tasked with controlling food costs, managing product ordering, and maintaining food and personal safety standards. They are instrumental in staffing efforts, assisting with interviewing potential employees, delegating tasks, and fostering a safe and professional work environment.

Physical demands include the ability to lift up to 50-pound boxes and work within a dynamic and often physically active environment. The role requires strong problem-solving skills, professionalism at all times, and readiness to take on expediting duties when necessary. Supervisors must ensure that either a supervisor or the General Manager is always in the Pilot position to maintain operational continuity. Overall, the Restaurant Supervisor II serves as a cornerstone in delivering excellent dining experiences while upholding the company's core values and operational objectives.