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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible schedule
Career development opportunities
Job Description
The Restaurant Supervisor I role is an integral position within the fast-paced environment of the restaurant industry, designed to support the overarching management structure and ensure smooth operational flow in the absence of senior leadership. This role works directly under the General Manager and Restaurant Supervisor II, stepping up to lead and direct restaurant activities and staff during their shift to maintain high standards of customer service and operational efficiency. The hiring establishment is a dynamic restaurant committed to delivering superior service and quality food in a clean, welcoming environment. The company prides itself on fostering a "guest-first" culture that... Show More
Job Requirements
- high school diploma or equivalent
- restaurant supervisory experience preferred
- knowledge of company policies and regulations
- strong communication skills
- ability to work varying shifts
- physical capability to lift up to 50 pounds
- commitment to upholding safety and cleanliness standards
- willingness to adhere to scheduled hours and avoid unauthorized overtime
- readiness to manage cash handling procedures
- ability to train staff
- problem-solving capability
- ability to maintain professional conduct
- flexibility for location changes
- capacity to follow operational procedures
Job Qualifications
- high school diploma or equivalent
- prior experience in restaurant supervision or leadership roles preferred
- strong knowledge of food safety and operational standards
- excellent customer service skills
- ability to train and mentor team members
- effective communication and problem-solving skills
- ability to manage cash handling and labor costs
- flexibility to work varying shifts
- ability to maintain professionalism in a fast-paced environment
- physical ability to lift up to 50 pounds
Job Duties
- support the General Manager and Restaurant Supervisor II in day-to-day restaurant operations
- direct restaurant operations in the absence of General Manager and Restaurant Supervisor II
- enforce all company and government policies
- communicate policy changes to employees
- maximize restaurant culture and guest experience
- assist in all positions as needed to achieve team and company goals
- ensure excellent customer service and operational goals via Ops Scorecard
- maintain Ops Scorecard goals including dissatisfaction at 5 percent, accuracy at 4 percent, WingYOU at 95 percent, QSC at 5 star
- address all SMG customer cases within 24 hours particularly those submitted on shift
- maintain a guest-first culture
- work varying shifts weekly
- monitor hours worked and avoid overtime unless approved
- ensure team compliance with company standards and drive positive team engagement and retention
- achieve operational excellence and follow company procedures
- provide full training to team members including new hires
- follow cash management and handling policies
- monitor paid outs, voids, and refunds
- control labor and food costs to drive sales
- ensure proper use of employee meals
- assist in staffing and minimize turnover
- delegate duties through pre-shift huddles
- complete Zenput tasks and forms on time
- ensure safety, cleanliness, and food safety
- complete time and temperature logs
- oversee weekly and monthly cleaning schedules
- manage repair and equipment work orders via Upkeep
- coordinate pest control
- maintain professionalism at all times
- be a problem solver
- expedite in absence of another supervisor
- lift up to 50 pounds
- work up to 40 hours weekly unless approved
- adjust to market location changes as needed
- adapt to business and company changes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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