Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Meals
Team member discounts
Professional development opportunities
401(k) Plan
Job Description
The hiring establishment is a well-recognized restaurant aiming to deliver exceptional food and customer experiences. This restaurant operates with a strong customer-first culture, striving to satisfy every guest with superior service, high food quality, and a clean environment. Known for its commitment to operational excellence and team collaboration, the restaurant places a significant emphasis on maintaining company standards, safety, and employee engagement to ensure a welcoming and positive atmosphere for both guests and staff. The restaurant operates under a structured management hierarchy, which includes the roles of General Manager, Restaurant Supervisor II, and Restaurant Supervisor I, to ensure smooth day-to-day... Show More
Job Requirements
- high school diploma or equivalent
- relevant experience in restaurant operations or supervision
- ability to work flexible hours including evenings, weekends, and holidays
- strong communication and interpersonal skills
- physical ability to lift up to 50 pounds
- knowledge of cash handling and operational policies
- ability to enforce company and government policies
- commitment to safety and cleanliness
- proficiency with restaurant operational systems
- teamwork and leadership capability
- problem-solving aptitude
- adherence to maximum work hour limits
- professional demeanor at all times
Job Qualifications
- high school diploma or equivalent
- previous experience in restaurant supervision or management preferred
- strong leadership and communication skills
- demonstrated ability to enforce company standards and policies
- ability to train and develop team members
- knowledge of cash handling and restaurant operational procedures
- problem-solving skills
- ability to work varying shifts, including weekends and holidays
- physical ability to lift up to 50 pounds
- proficiency in using operational tools such as Zenput and Upkeep
- commitment to maintaining safety and cleanliness standards
- customer service orientation
- ability to handle multiple tasks in a fast-paced environment
Job Duties
- support the General Manager and Restaurant Supervisor II in day-to-day restaurant operations
- direct operations in the absence of General Manager and Restaurant Supervisor II
- maximize restaurant culture and overall guest experience during shifts
- enforce all company and government policies and communicate policy changes to employees
- work towards accomplishing team and company goals, assist in all positions when needed
- ensure customer service and operational goals meet company standards via Ops Scorecard
- maintain Ops Scorecard goals including dissatisfaction, accuracy, WingYOU, and QSC metrics
- address SMG customer cases within 24 hours
- maintain a guest-first culture in the restaurant
- work varying shifts and manage hours without unauthorized overtime
- ensure team members comply with company standards and drive positive engagement and retention
- achieve operational excellence by following company procedures
- fully train team members including new hires
- adhere to cash management and handling policies during shifts
- monitor paid outs, voids, and refunds
- drive sales and control labor and food costs
- manage employee meal usage
- assist with staffing and reducing turnover
- delegate duties through pre-shift huddles
- complete Zenput tasks and forms timely
- ensure restaurant safety covering food and personal safety and cleanliness
- complete Time and Temperature logs and verify dates
- oversee weekly and monthly cleaning schedules
- manage work orders and repairs via Upkeep and report to General Manager
- manage pest control needs
- maintain professionalism while communicating with guests and staff
- be a problem solver
- expedite service when working without another Supervisor
- lift up to 50-pound boxes
- comply with maximum work hour policies
- remain adaptable to business needs and changes
Job Location
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