Winery Concierge

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.00 - $26.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

401k with match

Paid Time Off

virtual mental health resources

employee community groups

Fitness reimbursements

Job Description

Lewis Cellars is poised to redefine luxury hospitality in Napa with the grand opening of its reimagined estate and a world-class culinary experience led by a MICHELIN-Starred Executive Chef. This company is not just another winery; it represents a commitment to excellence where handcrafted wines are paired with exceptional guest services in an upscale and sophisticated setting. Lewis Cellars offers a unique destination for wine enthusiasts and hospitality professionals alike, blending tradition, innovation, and an uncompromising dedication to quality. Joining Lewis Cellars means becoming part of a passionate team contributing to an extraordinary guest experience in an environment that celebrates fine wine and culinary artistry.

The role of Winery Concierge at Lewis Cellars is integral in shaping guest experiences from the first moment of contact. As a Winery Concierge, you will be the face of the winery, responsible for welcoming guests with warmth and professionalism. This position demands a customer-focused individual who thrives in a fast-paced, dynamic environment. You will oversee guest reception, manage reservations with precision, assist in wine tastings by sharing insights and pairing suggestions, and provide retail and sales support including promoting wine club memberships. The role requires multitasking abilities, attention to detail, and strong communication skills to ensure smooth operation of the tasting room and support for events such as private tours, corporate functions, and weddings. This full-time position offers a flexible schedule that includes weekends, holidays, and evening shifts as necessary. In addition, hourly pay ranges from $24.00 to $26.00 based on skills and experience, providing a competitive and rewarding career path in Napa's luxury hospitality sector.

Job Requirements

High school diploma or equivalent
Previous experience in customer service, hospitality, or related field
RBS and Food Handler certifications or willingness to obtain
Basic knowledge of wines or willingness to learn
Proficiency with reservation software such as Tock and Commerce 7
Flexibility to work weekends, holidays, and evenings
Strong communication and interpersonal skills
Ability to multitask and remain composed under pressure
Strong organizational and time management abilities
Attention to detail
Ability to work independently and as part of a team

Job Qualifications

Previous experience in customer service, hospitality, or a related field, preferably in the wine or beverage industry
Experience in a restaurant is preferred but not required
RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
Basic knowledge of wines and the wine-making process with willingness to learn
Proficiency with reservation software and basic office tools such as Tock and Commerce 7
Flexibility to work weekends, holidays, and evenings
Ability to multitask and remain composed in a fast-paced environment
Ability to follow instructions and work independently or as part of a team
Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
Strong organizational and time management skills
Strong communication and interpersonal skills
High School diploma or equivalent

Job Duties

Welcomes guests with a friendly and professional demeanor, creating a positive first impression
Answers questions about the winery, its history, and the products offered
Guides visitors to the appropriate tasting areas, tours, or events
Handles phone and online inquiries regarding reservations, events, and tours
Schedules and confirms bookings, ensuring proper coordination with other winery departments
Assists in setting up and organizing the tasting room and reception area
Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
Promotes and processes wine and merchandise sales
Assists guests with purchasing wine club memberships or special event tickets
Maintains accurate records of reservations, visitor counts, and purchases
Handles guest feedback and escalates issues to management as needed
Supports winery-hosted events, including private tours, corporate gatherings, and weddings
Provides logistical support and maintains an upbeat atmosphere during events