Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Paradise Valley Country Club is a prestigious private club known for its exceptional amenities and outstanding member services. Nestled in a beautiful setting, the club prides itself on offering an exclusive and refined experience that encompasses dining, recreation, and social opportunities for its members. With a commitment to excellence and attention to detail, Paradise Valley Country Club continually seeks to elevate the standards of hospitality and culinary enjoyment, especially through a sophisticated wine program that caters to the diverse tastes of its discerning clientele.
The Floor Sommelier/Wine Captain at Paradise Valley Country Club plays a pivotal role in delivering a premium wine experience that complements the club's high gastronomic standards. This role is integral in supporting the wine program and enhancing the overall dining atmosphere, ensuring that each member's interaction with the wine selection is memorable and expertly guided. The Floor Sommelier is responsible for expert wine service, maintaining impeccable wine quality, and managing cellar and wine lists with precision. In addition to these technical duties, the position demands exceptional member service skills grounded in comprehensive wine knowledge and the ability to communicate effectively with guests and colleagues alike.
The Floor Sommelier collaborates closely with the Food and Beverage Director and other management personnel to uphold the highest standards of wine education and service. This collaboration ensures that the club stays current with wine trends and continually offers a curated selection of varietals and vintages suited to members' preferences. The sommelier's responsibilities span from assisting in meal period setups to overseeing wine inventory accuracy and facilitating wine-to-go orders, thereby contributing directly to the smooth operation of the club’s wine service.
A crucial part of the role involves managing various cellars and maintaining wine lists, including handling updates such as vintage changes and price revisions, and ensuring the accurate reflection of these changes in the point-of-sale system. The Floor Sommelier also plays an active role in the execution of special wine events, including coordinating wine orders and maintaining detailed records of all transactions to assure accountability and transparency.
Moreover, the Floor Sommelier acts as an educator for both staff and members by sharing a passion for wine and fostering an environment of continuous learning through planned training sessions and tastings. This education promotes a culture of appreciation and expertise within the club, enhancing member satisfaction and loyalty.
The role requires adaptability and professionalism, as the Floor Sommelier must manage member complaints with tact, maintain composure under pressure, and work a flexible schedule that includes nights, weekends, and holidays. The candidate for this position will have a genuine passion for wine, strong knowledge of wine faults and service temperatures, and excellent interpersonal and communication skills. This comprehensive approach ensures that the Paradise Valley Country Club’s wine program remains a hallmark of its distinguished hospitality.
This is a full-time role that offers the opportunity to be part of a dynamic team committed to delivering an exceptional member experience through a world-class wine program. The Floor Sommelier/Wine Captain position provides both challenge and reward, inviting wine professionals who excel in service excellence, team collaboration, and wine expertise to join an esteemed institution and contribute their talents to a vibrant club environment.
The Floor Sommelier/Wine Captain at Paradise Valley Country Club plays a pivotal role in delivering a premium wine experience that complements the club's high gastronomic standards. This role is integral in supporting the wine program and enhancing the overall dining atmosphere, ensuring that each member's interaction with the wine selection is memorable and expertly guided. The Floor Sommelier is responsible for expert wine service, maintaining impeccable wine quality, and managing cellar and wine lists with precision. In addition to these technical duties, the position demands exceptional member service skills grounded in comprehensive wine knowledge and the ability to communicate effectively with guests and colleagues alike.
The Floor Sommelier collaborates closely with the Food and Beverage Director and other management personnel to uphold the highest standards of wine education and service. This collaboration ensures that the club stays current with wine trends and continually offers a curated selection of varietals and vintages suited to members' preferences. The sommelier's responsibilities span from assisting in meal period setups to overseeing wine inventory accuracy and facilitating wine-to-go orders, thereby contributing directly to the smooth operation of the club’s wine service.
A crucial part of the role involves managing various cellars and maintaining wine lists, including handling updates such as vintage changes and price revisions, and ensuring the accurate reflection of these changes in the point-of-sale system. The Floor Sommelier also plays an active role in the execution of special wine events, including coordinating wine orders and maintaining detailed records of all transactions to assure accountability and transparency.
Moreover, the Floor Sommelier acts as an educator for both staff and members by sharing a passion for wine and fostering an environment of continuous learning through planned training sessions and tastings. This education promotes a culture of appreciation and expertise within the club, enhancing member satisfaction and loyalty.
The role requires adaptability and professionalism, as the Floor Sommelier must manage member complaints with tact, maintain composure under pressure, and work a flexible schedule that includes nights, weekends, and holidays. The candidate for this position will have a genuine passion for wine, strong knowledge of wine faults and service temperatures, and excellent interpersonal and communication skills. This comprehensive approach ensures that the Paradise Valley Country Club’s wine program remains a hallmark of its distinguished hospitality.
This is a full-time role that offers the opportunity to be part of a dynamic team committed to delivering an exceptional member experience through a world-class wine program. The Floor Sommelier/Wine Captain position provides both challenge and reward, inviting wine professionals who excel in service excellence, team collaboration, and wine expertise to join an esteemed institution and contribute their talents to a vibrant club environment.
Job Requirements
- Desired industry certification such as Court of Master Sommeliers, Society of Wine Educators
- A minimum of three years of experience in a similar role in a restaurant, hotel, club, or resort
- A profound passion for wine with extensive knowledge of wine varietals, regions, and vintages
- Exceptional people skills with the ability to communicate effectively with individuals of varying wine knowledge
- Proficiency in identifying wine faults and maintaining wine at optimal serving temperatures
- Strong understanding of pricing, budgets, and cost controls related to wine
- Proficiency in operating and programming point-of-sale systems
- Excellent oral and written communication skills
- Strong computer skills in inventory management and communication
- Effective team player with the ability to work well with a large group of people in a team environment
- Proficiency in handling member complaints and disputes and achieving satisfactory results
- Ability to maintain composure and objectivity under pressure
Job Qualifications
- Industry certification such as Court of Master Sommeliers, Society of Wine Educators
- At least three years of professional sommelier or wine captain experience in hospitality settings
- Extensive knowledge of wine varietals, regions, and vintages
- Strong communication skills tailored to diverse audiences
- Ability to educate and train staff on wine service and knowledge
- Proven track record of inventory and cost control management
- Proficiency with point-of-sale systems and inventory software
- Demonstrated skills in customer service and conflict resolution
- Experience working collaboratively within a team environment
- Dedication to staying current with wine industry trends
Job Duties
- Assist in setting up for each meal period with a keen focus on detail, quality, and delivering exceptional customer service
- Ensure wine is served in the appropriate glassware at the correct temperature
- Contribute to the management of the restaurant floor, enhancing the overall member experience
- Participate in Maître-D roles and collaborate with management staff
- Assist in maintaining and organizing various cellars on the property
- Ensure the accuracy of end-of-month inventory procedures for wine stock
- Maintain wine displays and update vintage and price changes promptly
- Expedite the printing and replacement of wine list pages as needed
- Communicate wine by-the-glass changes to all outlets
- Update the point-of-sale system with new items and price changes
- Remove unnecessary sales items from inventory
- Fulfill wine orders based on invoices provided by the Beverage Director
- Process online orders efficiently
- Create invoices from orders collected at wine events
- Organize wine orders for easy retrieval
- Communicate order locations to the front desk and valet through TEAMS
- Notify members when their orders are ready for pickup
- Accurately bill all orders to the correct members
- Maintain a wine to-go log behind the bar to track orders processed during service
- Execute the Wine of the Month Club, including filling bags, delivering to designated locations, and billing
- Participate in thorough BevSpot training
- Scan all invoices and attach them to the corresponding order
- Double-check coding to liquor and wine to ensure accuracy
- Submit invoices to the accounting department
- Report pricing discrepancies to the Beverage Director
- Enter transfers from Paradise Grill and Men’s Grill
- Communicate items listed as "Out of Stock"
- Update vintage changes and archive wines no longer on the wine list with zero inventory
- Assign locations to all new wines for proper inventory tracking
- Stay current on wine trends, varietals, and vintages
- Attend tasting meetings with the Food and Beverage Director to familiarize yourself with new additions to the restaurant wine list
- Collaborate in executing training plans for PVCC's staff, focusing on wine service and knowledge
- Act as an information resource and educator, sharing your passion for wine with both team members and members
- Fulfill any current or future duties assigned by the Food and Beverage Director to support the wine program
- Assist in pricing, budgeting, and cost control related to wine inventory
- Operate and program the point-of-sale system effectively
- Handle member complaints and disputes professionally, achieving satisfactory resolutions
- Maintain composure and objectivity under pressure, ensuring a seamless member experience
- Work a flexible schedule, including nights, days, weekends, and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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