Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $24.00
Benefits
associate discount
Weekly pay and premium pay
Two-Week Advanced Scheduling
Vision Insurance
Dental Insurance
Paid parental leave
Fitness reimbursement program
Employee assistance program (EAP)
401(k) retirement plan with company match
Employee Stock Ownership Plan (ESOP)
Job Description
Festival Foods is a leading Wisconsin-based family- and employee-owned grocery store committed to providing exceptional service, value, and community involvement. With over 40 full-service supermarkets across the state, Festival Foods has established itself as a trusted retailer known for quality products and outstanding customer care. The company emphasizes a people-first approach, focusing on both its customers and employees through extensive benefits and support programs designed to foster a positive and productive workplace culture.
As a Wine and Spirits Department Manager at Festival Foods, you will play a crucial role in maintaining the high standards of customer service and operational ex... Show More
As a Wine and Spirits Department Manager at Festival Foods, you will play a crucial role in maintaining the high standards of customer service and operational ex... Show More
Job Requirements
- High school education or equivalent
- Experience in retail food or related industry
- Leadership experience with team management
- Knowledge of wine and spirits products and merchandising
- Strong communication and interpersonal skills
- Ability to work flexible hours including mornings, evenings, weekends, and holidays
- Physical ability to stand for long periods, lift up to 50 pounds occasionally, and perform repetitive tasks
- Familiarity with safety procedures and equipment operation
- Commitment to providing excellent customer service
- Ability to maintain accurate inventory and pricing
Job Qualifications
- High school education or equivalent combination of education and experience
- Understands being in a leadership role and how to motivate a team of individuals
- Thorough knowledge of the retail food business
- thorough knowledge of wine & spirits department operations, merchandising skills, ability to make timely and effective decisions
- Ability to deal tactfully and effectively with customers and all personnel
- Good oral and written communication skills
- Ability to handle a diverse crew in a stressful environment
- Thorough understanding of all safety requirements and company safety policies
- Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- Proper training and knowledge of equipment and procedures including hand jack, baler, forklift, proper lifting techniques, proper scanning technique, hand truck, and trash compactor
Job Duties
- Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all Wine & Spirits associates
- Maintains adequate staff levels by interviewing applicants and extending job offers
- Trains new Wine & Spirits associates
- Finalizes and approves weekly work schedule for associates
- Writes and conducts performance reviews of associates
- Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination
- Answers questions and provides guidance to all Wine & Spirits department associates
- Ensures all department standards are being met in the Wine & Spirits department
- Observes sales floor and back stock conditions
- takes action to correct areas of opportunity
- Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
- Provides customer service to guests
- Assists guests with finding items they are looking for on sales floor
- Takes orders and other special requests
- Answers the telephone and assists callers using proper phone etiquette
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Assists all department associates with daily responsibilities while leading by example
- Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
- Responsible for the department's timekeeping accuracy
- communicates to HR regarding any missing time, transferred hours, and schedule issues
- Ensures all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm
- Other duties as assigned
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Job Location
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