Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Benefits
Flexible Schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Wet 'n Wild Emerald Pointe and all Palace Entertainment parks on your days off
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Family Entertainment is a leading family-owned company that has been in operation for over 75 years. The company originated when the Herschend family discovered the wonders of an Ozark Mountain cave and decided to share their finds with the world. Today, Herschend is recognized as the largest family-held themed attractions organization, boasting a portfolio of 49 leading attractions and immersive experiences that captivate audiences globally. Known for their distinct brands, each offering unique experiences, they are united by a shared mission: Bringing Families Closer Together by Creating Memories Worth Repeating. This has fostered a culture centered on 'Heartspitality'—a blend... Show More
Job Requirements
- Must be at least 18 years of age to comply with North Carolina Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Ability to work until later hours of the night
- Must have negative TB test results within the last 2 years
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Ability to refrain from on-the-job consumption of alcohol
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to positively engage with guests to promote sales and customer satisfaction
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Job Qualifications
- No education requirements for this position
- 1+ years of previous bartender experience highly desired but not required
- Previous experience with alcoholic beverage serving and associated regulations would be helpful
- Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Greet guests in a friendly and professional manner as they approach the bar
- Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
- Maintain professional appearance and adhere to uniform standards
- Present menus to guests and promote specials and/or specialty house drinks
- Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
- Efficiently operate restaurant equipment such as telephone, juice machine, soda fountain
- Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared
- Periodically check on guests to ensure all needs and expectations are being met
- Continuously monitor guests for potential intoxication and determine when alcohol service should cease
- Adhere to all bar related RAMP, TIPS, I-PACT safety training protocols
- Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
- Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed
- Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed
- Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
- All other duties assigned by leadership
Job Location
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