Westin Portland Harborview - Front Desk Supervisor

The Westin Portland Harborview is a prestigious historic hotel located in the vibrant city of Portland, Maine. Originally opened in 1927 as the Eastland Park Hotel, this elegant establishment has been impeccably restored to blend classic charm with modern luxury. Visitors to the Westin Portland Harborview enjoy its prime location that offers easy access to Portland's Old Port district, renowned for its exceptional restaurants, unique retail shops, museums, and artistic venues. The property features plush rooms and suites with stunning views of downtown Portland, the harbor, or the scenic Casco Bay. Guests can relax and rejuvenate in comfort on the iconic Westin Heavenly Beds or maintain their fitness routine at the state-of-the-art Westin WORKOUT Fitness Studio. For those seeking rest and relaxation, the Artné Spa offers a range of pampering services such as massages and manicures. On-site dining is elegantly presented through offerings like the Top of the East rooftop restaurant, which boasts panoramic views of the city and harbor. The hotel also serves as an exceptional venue for weddings and meetings, with nearly 15,000 square feet of event space and a grand ballroom that accommodates various types of gatherings.

The role of Front Desk Supervisor at The Westin Portland Harborview is a pivotal position that embodies the heart of hospitality within the hotel. As the Front Desk Supervisor, you will lead the front desk team with passion and professionalism, ensuring every guest experience is seamless, warm, and memorable. You will be responsible for overseeing daily front desk operations, from greeting guests with genuine warmth to managing smooth check-ins and check-outs. Your leadership will directly impact guest satisfaction by handling reservations, VIP requests, and any concerns or special needs that arise during a guest's stay.

This supervisory role demands strong operational skills, including managing logs, communications, and guest packages with efficiency and care. You will be instrumental in maximizing revenue by staying informed about current room rates, packages, and promotions, contributing to the hotel's financial success while maintaining excellent guest value. Training and mentoring new front desk associates will be part of your duties, fostering a supportive and high-performing team environment. Additionally, you will act as a problem solver, adeptly managing guest complaints and workplace challenges with creativity and confidence, all while upholding stringent safety and service standards.

This full-time position offers an opportunity to join a respected hotel brand committed to superior service and employee growth. Team members become part of a culture that values leadership, teamwork, and continuous improvement. The Westin Portland Harborview also provides competitive benefits and supports personal and professional development. This role is ideal for an individual who thrives in a vibrant hospitality setting and enjoys turning everyday moments into memorable guest experiences.