Western Door Steakhouse, Fine Dining Server - PT

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $11.50 - $24.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Career Development

Job Description

Seneca Gaming Corporation is a prominent entity specializing in entertainment and hospitality services, renowned for operating some of the most exceptional casino and hotel properties. Their establishments are well-known for delivering top-tier experiences to their guests, combining luxurious environments with high standards of customer service. As part of their continuous commitment to excellence, Seneca Gaming Corporation ensures that all staff members uphold their core values of professionalism, courtesy, and hospitality to maintain a seamless and memorable experience for every visitor. The company's dynamic and fast-paced work environment provides a rewarding setting for motivated individuals who are passionate about the hospitality and service industries.

The role of a Fine Dining Waiter/Waitress within Seneca Gaming Corporation is integral to maintaining the high standards expected in their upscale dining venues. This position demands a professional, friendly, and courteous approach to serving food and beverages, contributing directly to the guest's overall enjoyment and satisfaction. Employees in this role must possess the ability to interact effectively with the public, communicate clearly in English, and perform physical tasks such as walking, standing for extended periods, lifting, carrying trays, and turning. The Fine Dining Waiter/Waitress represents the face of the establishment in the dining area, requiring a polished appearance and full adherence to the company’s policies, including internal control standards.

Candidates who embrace this role will take pride in providing exceptional customer service and maintaining extensive knowledge of the menu, wine offerings, and daily features. The job requires familiarity with American Fine Dining service standards, including proper wine service etiquette. Guests should be greeted promptly and attentively, tables served and cleared efficiently, and inquiries about satisfaction handled with tact and professionalism. Additionally, this position includes responsibilities such as maintaining neat and organized workstations, assisting fellow employees, completing side work, and ensuring compliance with liquor laws and gambling regulations.

The Fine Dining Waiter/Waitress must be well-versed in the establishment’s history and logistics to assist guests with directions and information accurately. This role requires a calm and professional demeanor, strong organizational skills, and the ability to function effectively under pressure in a fast-paced environment. The position offers a starting wage of $10.70 per hour, with compensation negotiable based on experience and education. Overall, this is a terrific opportunity for experienced dining professionals seeking to join a respected hospitality leader committed to superior guest experiences and career growth in fine dining services.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Customer service and at least three years of fine dining server experience preferred
Proficient in large tray service
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with customers and employees
Must have the ability to resolve problems or conflicts in a diplomatic and tactful manner
Must be able to stand walk and move through all areas of the dining room for a lengthy period of time
Must be able to carry trays which may weigh up to fifty pounds
Must be able to assist with special needs of customers
Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with guests management employees and members of the business community in all situations
Must have an outgoing friendly personality and a cheerful accommodating disposition
Must remain calm and professional in a fast paced environment
Be organized and utilize time well
Must be a team player

Job Qualifications

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Customer service and at least three years of fine dining server experience preferred
Proficient in large tray service
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with customers and employees
Must have the ability to resolve problems or conflicts in a diplomatic and tactful manner
Must have an outgoing friendly personality and a cheerful accommodating disposition
Must remain calm and professional in a fast paced environment
Be organized and utilize time well
Must be a team player

Job Duties

Report to work on time well-groomed in full uniform with badge on upper left side of uniform
Provide prompt friendly and courteous service of food and beverage to all guests
Be hospitable friendly and polite with all guests co-workers and management using positive body language
Maintain full knowledge of menu wine list and daily features
Greet all guests within one minute in a friendly and courteous manner
Serve and clear tables brush crumbs from tables replenish beverages as needed
Inquire about guest satisfaction within one to two minutes of main course being served