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Wendy's Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $20.00 - $26.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
retirement plans
flexible scheduling

Job Description

This job opening is with a fast food restaurant, a dynamic and fast-paced environment that focuses on delivering excellent customer service and quality food products. The restaurant is part of a company that values customer satisfaction and strives to create an atmosphere where guests feel welcomed and appreciated. It operates under strict quality, service, and cleanliness standards to ensure each customer's experience exceeds expectations. The employment type for this role is typically full-time or part-time, with wages ranging between $20.00 and $26.00 per hour. This wage is based on multiple factors, including experience, education, and geographic location.

The role focuses on providing outstanding customer service, often referred to as 'wow service,' in a fast and efficient manner. Responsibilities include greeting customers warmly, handling their orders accurately, and assisting with their needs and inquiries. This position ensures a smooth flow of customers through the service area and manages the assembly and delivery of food items both for dine-in and takeout. Additional tasks include serving beverages and desserts, processing payments, handling customer complaints, and maintaining the organization and cleanliness of eating and serving areas. The role requires the ability to perform duties related to food preparation and maintaining the inventory by restocking raw food at designated stations.

This position does not require prior experience or formal training, making it an excellent opportunity for individuals entering the workforce or seeking part-time employment. While a high school diploma is preferred, it is not mandatory. The role demands strong communication skills to effectively present information to customers and team members. Basic mathematical abilities are necessary to handle monetary transactions and measurements related to food preparation. Employees must have common sense and reasoning skills to follow instructions and adapt to routine or slightly varied situations.

Physically, the role involves standing, walking, sitting, and using hands for various tasks. Employees may need to reach, climb, stoop, kneel, crouch, or crawl at times, and must be capable of lifting at least 20 pounds. The work environment typically includes exposure to heat from cooking equipment and substances such as cooking oils, but the noise levels are generally moderate. This position complies with age requirements and mandates that candidates be at least 16 years old unless special authorization is given by the Vice President of Operations and Human Resources.

Overall, this role suits individuals who enjoy interacting with people and thrive in a fast-paced environment. It also provides opportunities for learning customer service, teamwork, and food service operations skills. Competitive wages and a straightforward, supportive working environment make it an attractive job for those seeking flexibility and growth potential in the food service industry.

Job Requirements

  • Must be at least 16 years old unless otherwise authorized
  • Ability to stand, walk, sit and use hands for handling tasks
  • Ability to climb, stoop, kneel, crouch, or crawl as needed
  • Ability to lift at least 20 pounds
  • Ability to read and comprehend simple instructions and written materials
  • Basic math skills including addition, subtraction, multiplication and division
  • Ability to follow one- or two-step instructions
  • Ability to adapt to routine or standardized situations with occasional variables

Job Qualifications

  • No prior experience or training
  • High school diploma preferred but not required
  • Ability to read and comprehend simple instructions and write simple correspondence
  • Ability to present information effectively in one-on-one and small group situations
  • Basic mathematical skills including addition, subtraction, multiplication, and division using money and measurement units
  • Ability to apply common sense understanding to carry out simple instructions and deal with standardized situations
  • Must be at least 16 years old unless otherwise authorized

Job Duties

  • Greets the customer
  • suggestive sale and answer questions about products
  • records the customer’s order
  • stages customers in serpentine area to maintain a smooth customer flow
  • selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
  • serves cold drinks, hot beverages, and desserts
  • receives payment
  • assists customers with questions or complaints
  • retrieves raw food stock and places at appropriate station for preparation
  • performs duties to prepare food
  • maintains orderly eating and serving areas
  • ensures that he or she follows all company issued policies and procedures

Job Criteria

Experience

No experience required


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