Wendy's General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $25.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan

Job Description

Start your career at Wendy's and become part of a team that supports your success. Wendy's is a well-established fast-food restaurant chain famous for its quality food and customer service. As a franchisee of Wendy's Corp, Cotti Foods Group operates independently to provide employees with tools and resources geared towards professional growth and success, fostering an environment where your contributions are valued. The company emphasizes a supportive workplace culture where employee development is a priority. Join a global leader in the quick-service restaurant industry committed to delivering excellent food with a friendly customer experience.

The General Manager role at Wendy's is pivotal to the restaurant's success and overall operations. This position requires a strong leader who sets the tone of the workplace and ensures exceptional hospitality standards are consistently met. The General Manager oversees the entire restaurant, including building and maintaining a strong team dedicated to providing top-notch service and high-quality food. Key responsibilities include recruitment, hiring, training, and development of team members, ensuring each new hire has a tailored training plan. The manager also manages daily scheduling to optimize team deployment and addresses any performance issues swiftly while overseeing the resolution of customer concerns to maintain satisfaction. Responsible for financial management, including budgeting and analyzing sales, labor, and inventory, the General Manager plays a crucial role in driving the restaurant's profitability and growth.

Strong leadership and communication skills are essential for this role, alongside a positive attitude and a record of developing employees effectively. The General Manager's duties extend to monitoring food safety, quality control, sanitation, and maintaining the facility and equipment according to Wendy's standards. They are also responsible for establishing open and frequent communication with field leadership and restaurant staff to ensure alignment and smooth operations. This role offers a dynamic working environment where adaptability, problem-solving, and decision-making skills are vital. This position is an opportunity to lead a dedicated team while advancing your career in a thriving industry committed to customer satisfaction and operational excellence. The role requires commitment, reliability, and a passion for showcasing leadership in the fast-food sector.

Job Requirements

  • ability to contribute to the team and maintain a positive attitude and strong work ethic
  • demonstrate a friendly attitude and great customer service skills
  • ability to pay attention to detail, cope with pressure and remain calm when challenging situations arise
  • act in a friendly, courteous, and helpful manner with guests and co-workers
  • strong verbal, reading, strong math skills
  • communicate ideas, suggestions, and concerns in a constructive and professional manner
  • make timely decisions to meet guest and business needs appropriately
  • ability to make quick and appropriate decisions
  • take ownership and responsibility to solve problems

Job Qualifications

  • 18 years or older
  • obtain a food handler’s certificate according to state or local requirements
  • legally authorized to work in the United States
  • must have reliable transportation
  • maintain a professional appearance and good hygiene standards
  • ability to work flexible hours, arrive at work on time and be dependable
  • 2 years quick service and fast-food restaurant experience
  • 2 years food management experience (preferred)
  • 2 years drive-thru experience (preferred)

Job Duties

  • Drive excellent customer service and maintain company standards
  • ensure Crew Members and Shift Supervisors complete all assigned duties and serve safe, quality food in a friendly manner
  • analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets
  • oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied
  • manage the restaurant budget and financial plans
  • engage in clear, consistent communications with field leadership and restaurant staff on a frequent basis
  • build an effective team through training and development
  • supply meaningful and timely performance feedback
  • ensure food safety, quality, and sanitation, including receiving shipments and proper storage of ingredients and supplies
  • ensure the facility and equipment are maintained to Wendy's standards
  • follow proper opening and closing procedures
  • maintain guest and employee safety

Job Criteria

Experience

Mid Level (3-7 years)


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