Wendy's General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $23.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule

Job Description

Wendy's is a globally recognized fast-food restaurant franchise known for its commitment to quality food and excellent customer service. Founded in 1969, Wendy's has grown to become one of the leading quick-service restaurant chains in the world, celebrated for its fresh ingredients and distinctive menu offerings. Cotti Foods Group operates Wendy's franchises, delivering the brand's promise of delicious food and friendly service to customers. As a franchisee of Wendy's Corp., Cotti Foods Group upholds high standards for food safety, quality, and customer satisfaction while fostering a positive and supportive work environment for its employees.

The General Manager position at Wendy's, under the management of Cotti Foods Group, represents a vital leadership role within the fast-paced restaurant environment. This role offers a unique opportunity for individuals seeking a career in restaurant management, providing growth opportunities and a platform to develop leadership skills. The General Manager is the linchpin for the entire restaurant operation, responsible for overseeing team performance, maintaining company standards, and ensuring an exceptional customer experience. Key responsibilities include recruiting, hiring, and training team members, scheduling shifts effectively, and managing the restaurant’s financial plans and budget. This leadership role demands someone who can maintain a positive, collaborative, and efficient work environment while upholding food safety and quality guidelines.

The ideal candidate for this role will have strong communication skills, a history of successfully managing teams, and a customer-first mentality. They will drive operational excellence through careful analysis of sales, labor, and inventory data, and implement corrective actions to meet or exceed sales and margin goals. In addition to leading the team, the General Manager personally ensures the restaurant meets all health and safety regulations, maintains equipment and facilities to company standards, and follows proper opening and closing procedures. Engaging regularly with field leadership and restaurant staff, the General Manager builds a motivated and well-trained team by providing meaningful and timely performance feedback.

This position is designed for individuals 18 years or older who are legally authorized to work in the United States and possess at least two years of experience in quick-service or fast-food restaurant settings. Preferred candidates may also have food management and drive-thru experience. The role requires reliability, a professional appearance, and the ability to work flexible hours, including weekends and holidays as needed. Physical demands include the ability to lift 10-40 pounds, stand and walk for extended periods, and perform manual tasks associated with restaurant operations.

Joining Wendy's through Cotti Foods Group means becoming part of a team that values your success and personal growth. The company provides the tools and resources necessary for career advancement and supports employees in achieving their professional goals. While the salary and benefits program may vary as each franchise independently sets them, this role offers an engaging and rewarding career path in the dynamic food service industry, with opportunities to develop essential leadership and management skills that can propel your career forward.

Job Requirements

  • ability to contribute to the team and maintain a positive attitude and strong work ethic
  • demonstrate a friendly attitude and great customer service skills
  • ability to pay attention to detail, cope with pressure and remain calm when challenging situations arise
  • act in a friendly, courteous, and helpful manner with guests and co-workers
  • strong verbal, reading, strong math skills
  • communicate ideas, suggestions, and concerns in a constructive and professional manner
  • make timely decisions to meet guest and business needs appropriately
  • ability to make quick and appropriate decisions
  • take ownership and responsibility to solve problems

Job Qualifications

  • 18 years or older
  • obtain a food handler's certificate according to state or local requirements
  • legally authorized to work in the United States
  • must have reliable transportation
  • maintain a professional appearance and good hygiene standards
  • ability to work flexible hours, arrive at work on time and be dependable
  • 2 years quick service and fast-food restaurant experience
  • 2 years food management experience (preferred)
  • 2 years drive-thru experience (preferred)

Job Duties

  • Drive excellent customer service and maintain company standards
  • ensure crew members and shift supervisors complete all assigned duties and serve safe, quality food in a friendly manner
  • analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets
  • oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied
  • manage the restaurant budget and financial plans
  • engage in clear, consistent communications with field leadership and restaurant staff on a frequent basis
  • build an effective team through training and development and supply meaningful and timely performance feedback
  • ensure food safety, quality, and sanitation including receiving shipments and maintaining proper storage of ingredients and supplies
  • ensure the facility and equipment are maintained to Wendy's standards
  • follow proper opening and closing procedures
  • maintain guest and employee safety

Job Criteria

Experience

Mid Level (3-7 years)


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