Wendy's Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $22.00 - $25.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
employee discount
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to delivering high-quality, fresh, and flavorful food combined with exceptional customer service. Founded in 1969, Wendy's has grown into one of the most popular fast-food brands, serving millions of customers daily with a wide array of menu offerings ranging from signature square-shaped beef patties to fresh salads and beverages. Wendy's prides itself on its core values of quality, service, cleanliness, and value, all aimed at providing an outstanding dining experience.

The company fosters a supportive work environment where team members are encouraged to grow professionally and personally. As part of their commitment to employee success, Wendy's ensures that its staff has the necessary tools and resources to achieve excellence in their careers. This includes comprehensive training programs, leadership development opportunities, and a culture that values creativity, collaboration, and dedication. Being part of Wendy's means contributing to a dynamic and fast-paced environment where every team member plays a vital role in maintaining the brand's reputation and customer satisfaction.

The Assistant Manager role at Wendy's is an integral management position designed to support the General Manager while taking charge during their absence. This position focuses on creating a positive customer experience by leading shifts effectively, managing restaurant operations, and ensuring all team members perform their duties correctly. The Assistant Manager is responsible for upholding Wendy's standards in food safety, quality, cleanliness, and friendly customer service. They also play a key role in inventory oversight, scheduling, budget management, and staff development, including hiring and training new crew members and supervising shift leads.

Working in a fast-paced restaurant environment, the Assistant Manager must be capable of balancing multiple operational responsibilities while fostering a cooperative and positive atmosphere among employees and customers alike. This job requires a strong leader who can drive team performance, solve problems efficiently, and maintain high standards for health and safety. The Assistant Manager not only helps execute the daily business plan but also contributes to long-term goals by supporting recruitment efforts, training programs, and promotions.

This is a full-time position, typically requiring 50 hours per week, with varying shifts to accommodate the restaurant's operation hours. Candidates must have the flexibility to work a range of hours and demonstrate reliability and punctuality. The role demands physical stamina, including the ability to lift moderate weight and be on their feet for extended periods.

Salary and benefits for this position may vary depending on the franchise location, as Wendy's restaurants are operated by independent franchisees who establish their compensation and benefits packages. However, the career potential at Wendy's is substantial, with opportunities for growth within the organization and the chance to develop valuable management and leadership skills in the quick-service restaurant industry.

Job Requirements

  • Ability to contribute to the team and maintain a positive attitude and strong work ethic
  • Demonstrate a friendly attitude and great customer service skills
  • Ability to pay attention to detail, cope with pressure, and remain calm when challenging situations arise
  • Act in a friendly, courteous, and helpful manner with guests and employees
  • Strong verbal, reading, strong math skills
  • Communicate ideas, suggestions, and concerns in a constructive and professional manner
  • Make timely decisions to meet guest and business needs appropriately
  • Perform effectively and safely with minimal direct supervision
  • Ability to make quick and appropriate decisions
  • Exert a high degree of energy and drive to meet customer demands
  • Take ownership and responsibility to solve problems

Job Qualifications

  • 18 years or older
  • Obtain a food handler’s certificate according to state or local requirements
  • Legally authorized to work in the United States
  • Must have reliable transportation
  • Maintain a professional appearance and good hygiene standards
  • Ability to work flexible hours, arrive at work on time, and be dependable
  • One year supervisor role

Job Duties

  • Assist with management of all operations within the restaurant
  • Drive excellent customer service and maintain company standards
  • Assist with finding, hiring, and developing great crew members and shift supervisors
  • Oversee a team of associates in a fast-paced environment while ensuring all proper food safety precautions are satisfied
  • Draw up weekly schedules, order merchandise, and assist the General Manager with training, recruiting, promotions, and planning
  • Manage the restaurant budget and financial plans
  • Create and maintain a positive and cooperative atmosphere among employees and customers
  • Ensure food safety, quality, and sanitation including receiving shipments and maintaining storage of ingredients and supplies
  • Oversee periodic health, safety, and security audits and initiate corrective action as necessary
  • Ensure facility and equipment are maintained to Wendy’s standards
  • Follow proper opening and closing procedures

Job Criteria

Experience

Mid Level (3-7 years)


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