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Job Overview
Compensation
Hourly
Range $18.85 - $28.30
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Worker's Compensation
Job Description
The hiring organization is a leading healthcare facility dedicated to providing exceptional patient care and delivering a welcoming environment for visitors. This institution is committed to upholding its Safe Care Promise and maintaining strict visitor policy guidelines to ensure the safety and well-being of everyone entering the premises. Known for its patient-centered approach, the facility integrates cutting-edge medical technology with compassionate service, making it a trusted name within the healthcare community. As a key part of their front-facing team, the organization assigns crucial roles that act as a bridge between patients, visitors, and hospital departments to ensure a smooth, efficient,... Show More
Job Requirements
- High school diploma or GED
- Typically requires 2 years in customer service facing role
- Life support training courses may be required dependent on department discretion
- Excellent customer service, communication (written and verbal) and interpersonal skills
- Ability to positively communicate with others under difficult circumstances
- Intermediate computer skills
- Must be extremely accurate in a fast paced environment
- Ability to manage multiple demands and priorities
- Demonstrated ability to work as part of a team, independently and collaboratively
Job Qualifications
- High school diploma or GED
- Typically requires 2 years in customer service facing role
- Excellent customer service, communication (written and verbal) and interpersonal skills
- Ability to positively communicate with others under difficult circumstances
- Intermediate computer skills
- Demonstrated ability to work as part of a team, independently and collaboratively
Job Duties
- Successfully manage the first and last impressions of the facility
- Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- Answer telephone and make calls to department, units and outside organizations as requested
- Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- Properly communicate with all departments and transport companies on behalf of patients/visitors
- Partner with all hospital staff
- Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
- Assist in maintaining a smooth traffic flow at the entrances to the facility
- Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
- Physically assist patients in/out of vehicles
- When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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