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Job Overview
Compensation
Hourly
Range $18.85 - $28.30
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Job Description
This opportunity is offered within a reputable healthcare facility known for its commitment to patient-centered care and operational excellence. The establishment is recognized for creating a welcoming and professional environment for all patients, visitors, and staff. This healthcare organization prioritizes efficiency, compassionate service, and teamwork, ensuring that everyone entering the premises is met with professionalism and care from their very first impression. They employ a range of technologies, including the Epic system, to streamline patient interaction and operational handling. This position plays a crucial role in expressing the spirit of the facility: a warm, organized, and dependable front that supports... Show More
Job Requirements
- High school diploma or GED
- typically requires 2 years in customer service facing role
- life support training courses may be required dependent on department discretion
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills (prior Epic experience is a plus)
- must be extremely accurate in a fast paced environment
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
Job Qualifications
- High school diploma or GED
- typically requires 2 years in customer service facing role
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills (prior Epic experience is a plus)
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
- life support training courses may be required dependent on department discretion
Job Duties
- Successfully manage the first and last impressions of the facility
- proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- answer telephone and make calls to department, units and outside organizations as requested
- successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- properly communicate with all departments and transport companies on behalf of patients/visitors
- partner with all hospital staff
- problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
- assist in maintaining a smooth traffic flow at the entrances to the facility
- physically assist in the transport of patients/visitors through wheelchair use and escorting - both external and internal
- physically assist patients in/out of vehicles
- when required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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