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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Flexible spending account
Retirement Plan
Adoption assistance
Paid parental leave
educational assistance
Job Description
Advocate Health is a leading nonprofit integrated health system in the United States, recognized for delivering innovative, high-quality care across multiple states. Formed through the merger of Advocate Aurora Health and Atrium Health, this expansive network provides compassionate care under various brand names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin. With a workforce of approximately 155,000 dedicated teammates operating across 69 hospitals and over 1,000 care locations, Advocate Health serves nearly 6 million patients annually. The organization is committed to clinical excellence, cutting-edge research with affiliations like... Show More
Job Requirements
- High school diploma or GED
- typically requires 2 years in customer service facing role
- life support training courses may be required dependent on department discretion
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills
- must be extremely accurate in a fast paced environment
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
Job Qualifications
- High school diploma or GED
- typically requires 2 years in customer service facing role
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills (prior Epic experience is a plus)
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
Job Duties
- Successfully manage the first and last impressions of the facility
- proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- answer telephone and make calls to department, units and outside organizations as requested
- successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- properly communicate with all departments and transport companies on behalf of patients/visitors
- partner with all hospital staff
- problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
- assist in maintaining a smooth traffic flow at the entrances to the facility
- physically assist in the transport of patients/visitors through wheelchair use and escorting - both external and internal
- physically assist patients in/out of vehicles
- when required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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