Welcome Services Concierge

Advocate Health is a leading nonprofit integrated health system in the United States, recognized for delivering innovative, high-quality care across multiple states. Formed through the merger of Advocate Aurora Health and Atrium Health, this expansive network provides compassionate care under various brand names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin. With a workforce of approximately 155,000 dedicated teammates operating across 69 hospitals and over 1,000 care locations, Advocate Health serves nearly 6 million patients annually. The organization is committed to clinical excellence, cutting-edge research with affiliations like Wake Forest University School of Medicine, and significant contributions to community health with over $6 billion in annual community benefits. Advocate Health is nationally acclaimed for specialized programs in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal care, alongside offering one of the largest graduate medical education programs in the country.

The role of Concierge Service at Advocate Health Center 11624 Aurora Sinai Medical Center is a full-time position designed for an individual passionate about providing excellent first and last impressions for patients and visitors of the hospital. Working 40 hours per week during the first shift, this role is essential in creating a welcoming, efficient, and safe environment. The concierge will proactively engage with guests, offering responsive and friendly customer service, ensuring that all visitors and patients feel valued and supported from the moment they arrive until they leave. This role involves answering telephones, coordinating communications between various hospital departments and external organizations, and proficiently using the Epic system to manage appointments, patient information, and transportation requests.

A key component of the Concierge Service role involves physical assistance, including helping patients and visitors to and from vehicles, managing wheelchair transport, and escorting individuals within the facility. The concierge also plays a critical role in maintaining smooth traffic flow at facility entrances and may be called upon to perform symptom screenings on patients and visitors to uphold health and safety protocols. The position demands excellent communication and interpersonal skills, the ability to multitask under pressure, and a commitment to teamwork. Candidates typically require a high school diploma or GED, a minimum of two years’ experience in a customer service-facing role, and intermediate computer skills, with prior experience using Epic software considered a plus.

Advocate Health offers a comprehensive benefits package including competitive pay ranging from $18.85 to $28.30 per hour, paid time off, health and welfare benefits such as medical, dental, vision, life insurance, and disability coverage, flexible spending accounts, retirement plans with employer matching, family benefits like adoption assistance and paid parental leave, and educational assistance programs. The organization emphasizes career development and employee well-being, making it an excellent opportunity for individuals seeking a fulfilling career in the healthcare sector while contributing to a vital community service.