Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
The hiring establishment is a well-respected healthcare facility committed to delivering exceptional patient and visitor experiences. This organization operates within the medical services industry and is dedicated to maintaining a welcoming and efficient environment for all guests. As a reputable healthcare institution, the facility places great importance on professionalism, responsiveness, and effective communication across all levels of staff interaction. The hospital values teamwork and collaboration to ensure seamless operations and patient satisfaction. They use advanced healthcare management systems such as the Epic system to facilitate appointment scheduling, patient lookups, and transport coordination, reflecting their commitment to technology-driven solutions in patient... Show More
Job Requirements
- High school diploma or GED
- typically requires 2 years in customer service facing role
- life support training courses may be required dependent on department discretion
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills (prior Epic experience is a plus)
- must be extremely accurate in a fast paced environment
- ability to manage multiple demands and priorities
- demonstrated ability to work as part of a team, independently and collaboratively
Job Qualifications
- High school diploma or GED
- typically requires 2 years in customer service facing role
- excellent customer service, communication (written and verbal) and interpersonal skills
- intermediate computer skills (prior Epic experience is a plus)
- demonstrated ability to work as part of a team, independently and collaboratively
Job Duties
- Successfully manage the first and last impressions of the facility
- proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- answer telephone and make calls to department, units and outside organizations as requested
- successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- properly communicate with all departments and transport companies on behalf of patients/visitors
- partner with all hospital staff
- problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
Job Location
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