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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible scheduling
Job Description
The hiring establishment is a specialty retail store focused on providing a distinctive customer experience through exceptional service and quality merchandise. This type of retail environment is dedicated to creating a welcoming and memorable shopping atmosphere, emphasizing customer satisfaction and loyalty. The store operates within the apparel and specialty retail sector, valuing professionalism, authenticity, and empathy in customer interactions. The company prioritizes delivering a Five-Star Customer Service Experience that surpasses expectations by fostering genuine connections with customers through multiple communication channels, including in-person, phone, and virtual platforms. This commitment to excellence positions the store as a leader in customer-centric retail... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
Job Qualifications
- Strong communication skills
- Ability to multitask and manage multiple customer interactions simultaneously
- Empathy and professionalism in customer interactions
- Proficiency with retail systems and inventory management
- Ability to follow operational checklists and service vows
- Basic knowledge of cash handling procedures
- Team player with the ability to escalate issues appropriately
- Physical ability to stand, walk, lift up to 25 pounds, and perform various physical tasks
- Adherence to store dress code policy
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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