Welcome Desk Receptionist

Dearborn, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Flexible Schedule

Paid holidays

Job Description

This company is a retail apparel store dedicated to providing an exceptional shopping experience for all customers. Known for its commitment to delivering Five-Star Customer Service, the store emphasizes a welcoming and authentic environment where customer satisfaction is the highest priority. The business prides itself on maintaining high standards in service, merchandise presentation, and operational excellence. They specialize in apparel, alterations, and personalized shopping services to meet the unique needs of each customer. This is a great opportunity to join a dynamic retail environment focused on customer loyalty and quality service.

The role of the Customer Service Representative (CS... Show More

Job Requirements

High school diploma or equivalent degree
1-2 years of prior retail experience in apparel, service or specialty store environment
ability to communicate clearly and empathetically
strong interpersonal skills
capability to stand and walk for extended periods
ability to lift up to 25 pounds occasionally
adherence to dress code policy
willingness to perform assigned duties as needed

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel, service or specialty store environment
excellent communication skills
ability to multitask and work in a fast-paced environment
strong problem-solving abilities
customer service orientation
familiarity with inventory management
basic computer proficiency

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver Five-Star Customer Service experience
maintain all service vows including being prepared, welcoming, ability to meet needs and be there for all customers, including operational checklist tasks
provide an exceptional service experience to multiple customers at one time and contribute to store achievement of Five-Star Customer Service
proactively address customer concerns with confidence and escalate when necessary
communicate how alterations can enhance dresses in partnership with Alterations
promote alteration services and personalization options
maintain store standards to support a flawless shopping experience
maintain a high standard of dress to meet Dress Code policy
respond promptly to all customer questions with product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in inventory management procedures such as processing orders and ensuring first quality standards
support cash wrap behaviors and process transactions with accuracy
assist with sales promotions and visual updates
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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