Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
Job Description
We are a reputable retail apparel store committed to delivering an exceptional shopping experience to our customers. Our store prides itself on fostering a welcoming and inclusive environment where customers feel valued and celebrated every time they visit. We believe that customer service is the backbone of our success, and we are dedicated to training and supporting our team members to create memorable interactions that reflect our commitment to excellence and professionalism.
The Customer Service Representative (CSR) plays a critical role in upholding our store's standards of customer care. Reporting to the Store Manager and working closely with the Operatio... Show More
The Customer Service Representative (CSR) plays a critical role in upholding our store's standards of customer care. Reporting to the Store Manager and working closely with the Operatio... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail or customer service experience
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Strong verbal communication skills
- Ability to manage multiple customers simultaneously
- Proficient in using electronic devices and computer systems for extended periods
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Ability to problem solve and resolve conflicts
- Strong interpersonal skills
- Experience with inventory management
- Basic proficiency with electronic systems and cash wrap procedures
- Able to maintain a professional appearance consistent with dress code policies
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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