Welcome Desk Receptionist

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement plans

Job Description

The hiring establishment is a retail apparel and specialty store focused on providing exceptional Five-Star Customer Service experiences to all customers. Renowned for its commitment to creating a welcoming and positive shopping environment, the company emphasizes authentic, empathetic, and professional interactions with its clientele. It operates within the retail sector with a strong customer-oriented culture that supports ongoing innovation in service and operational excellence. The company's brand encourages a community atmosphere where both customers and employees feel valued, respected, and motivated.

The Customer Service Representative (CSR) is a vital role within this retail environment, reporting directly to the Stor... Show More

Job Requirements

High school diploma or equivalent
1-2 years prior retail experience in an apparel service or specialty store environment
Strong communication skills
Ability to handle multiple customers at once
Experience with problem solving and conflict resolution
Knowledge of basic inventory processes and cash handling
Ability to maintain professional appearance and adhere to dress code
Physical ability to stand walk and occasionally lift up to 25 pounds

Job Qualifications

High school diploma or equivalent
1-2 years of prior retail experience in an apparel service or specialty store environment
Excellent communication and interpersonal skills
Ability to manage multiple customers and tasks simultaneously
Strong problem-solving skills and conflict resolution
Basic knowledge of inventory management and cash handling
Demonstrated ability to work collaboratively in a team environment
Adaptability to changing retail environments and customer needs

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person communicate clearly and concisely by adapting your style to suit the customers by problem solving excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows including being prepared welcoming ability to meet the needs and be there for all customers including all operational checklist task and meeting customers emotional and practical needs
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders receiving and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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