Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $36,339.16 - $42,278.84
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Hilton Grand Vacations is a premier vacation ownership company dedicated to creating memorable vacation experiences for its Owners and Guests worldwide. With a strong presence in the hospitality industry, Hilton Grand Vacations focuses on delivering exceptional service and experiences in resort and vacation destinations. The company prides itself on its commitment to diversity, equal opportunity, and fostering a supportive work environment where all employees can thrive regardless of race, religion, gender, age, veteran status, or disability. Hilton Grand Vacations operates several properties, including their BXG Las Vegas Sales and Marketing office, where they manage guest relations and vacation package services.Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality is preferred
- strong verbal and written communication skills
- ability to work day shift
- must be punctual and reliable
- basic knowledge of Las Vegas attractions
- ability to handle multiple tasks and work under pressure
Job Qualifications
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- excellent communication skills
- knowledge of local area and major attractions
- ability to multitask and manage time effectively
- proficiency with phone systems and basic computer applications
- professional and courteous demeanor
Job Duties
- Check in guests
- qualify guest
- NQ guest
- assign tour times
- modify tour times
- reschedule mini-vacation packages
- cancel mini-packages
- create mini-vacation packages
- reconcile tickets and bank inventory daily
- perform confirmation calls for all pre-arrivals
- verify late arrivals checked in their assigned hotel and confirm assigned tour date and time
- answer phones professionally within 3 rings
- perform other assignments as requested by management
Job Location
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