Weekend Pet Care & Client Concierge

Sidekicks Stay & Play, located in Amarillo, TX, is a dynamic and compassionate pet care company dedicated to enriching the lives of pets and their owners. Founded in 2021, Sidekicks Stay & Play has quickly established itself as a trusted provider of exceptional pet care services. The company emphasizes a culture of respect, growth, and creating positive experiences for everyone who enters its doors, whether human or furry. Sidekicks Stay & Play is part of a larger family that includes Swann Animal Clinic, which offers additional opportunities in animal care and veterinary medicine, supporting employees' long-term career growth.

This full-time position at Sidekicks Stay & Play offers a unique blend of hands-on pet care and client service. The role is ideal for individuals who are passionate about animals, thrive in a fast-paced environment, and enjoy working as part of a team. Employees are welcomed to bring their pets to work, fostering a pet-friendly atmosphere that reinforces the company’s commitment to animal welfare.

The Pet Care & Client Concierge team plays a critical role in ensuring a seamless and positive experience for both pets and their owners. Team members rotate between providing direct care to pets and managing front desk duties. This includes monitoring playgroups, maintaining clean and safe play areas, and handling client interactions such as check-ins, scheduling services, and responding to inquiries. The position also involves administrative tasks like creating estimates, collecting necessary forms, and maintaining an organized client database. A significant aspect of the job includes engaging pets through enrichment activities, sending daily report cards to clients, and occasionally assisting with baths or grooming preparation.

The daily responsibilities of this role are varied and fulfilling. Team members provide feeding, watering, cleaning, playtime, and medication administration to dogs and cats, while vigilantly monitoring their health, behavior, and comfort. They greet clients with professionalism and warmth, ensuring all communication conveys the company’s values. Upholding cleanliness and a welcoming environment is essential, with duties extending to tidying play areas and the lobby. Additionally, employees contribute to client satisfaction by taking and uploading photos of pets for their daily report cards and collaborating closely with colleagues to maintain high service standards.

Employees at Sidekicks Stay & Play must be physically capable of standing, bending, and lifting up to 45 pounds unassisted—an essential requirement given the nature of pet care. The company values reliability and expects full-time availability, including weekends and holidays, with a rotating schedule to accommodate operational needs. Proficiency with computer and phone systems is necessary for managing client information and appointments effectively.

Soft skills are equally important; candidates should be dependable communicators who are empathetic toward both pets and their owners. They should demonstrate coachability, eagerness to learn, strong attention to detail, and excellent time management skills. A positive attitude and problem-solving mindset are highly valued attributes within the team.

The schedule typically comprises 35 to 45 hours per week with rotating weekend and holiday shifts. Shift times vary and include early mornings, evenings, and sometimes overnight hours. Pay ranges from $10 to $14 per hour, depending on experience and availability.

Sidekicks Stay & Play offers meaningful career growth opportunities. Employees can advance in pet care, client relations, and leadership roles. Being part of the Swann Animal Clinic family enhances prospects for development in veterinary medicine and animal care for motivated individuals.

Candidates interested in joining this supportive and engaging work environment are encouraged to submit a resume and complete all application questions for consideration. The hiring process includes a virtual meet-and-greet followed by a working interview at the facility to meet the team and experience the environment firsthand. This role is perfect for compassionate animal lovers seeking a rewarding career in pet care alongside a friendly and professional team.