Weekend Morning Hotel Valet Cashier - Marriott Marquis

Houston, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading provider of parking management services with a strong emphasis on delivering exceptional customer experiences. Renowned for its commitment to professionalism and hospitality, Towne Park operates numerous parking facilities across various locations, serving a diverse client base. The company prides itself on maintaining high standards of service and ensuring that guests receive courteous and efficient assistance whenever they interact with their staff. As a trusted name in the industry, Towne Park continually invests in training and development to support its workforce in providing top-tier customer service and operational excellence.

The role of Valet Cashier at Towne Park is a dynamic and customer-focused position that plays a crucial part in ensuring a smooth and welcoming parking experience for guests. This position is hourly-paid with a base rate of $15 per hour. It requires weekend availability with shifts on Saturdays and Sundays from 7:00 am to 3:00 pm, making it an excellent opportunity for individuals looking for flexible working hours during weekends. The Valet Cashier is primarily responsible for managing guest vehicle keys securely, accurately handling cash transactions, and providing courteous hospitality services with a friendly and professional demeanor.

This role demands attention to detail in reconciling revenue, issuing receipts, operating cashier equipment, and handling various guest inquiries. The Valet Cashier is expected to maintain a neat and orderly work environment, respond to guest needs promptly, and assist with directions and local information. While much of the work involves handling financial transactions and managing vehicle keys, the position also requires excellent communication skills and the ability to engage guests pleasantly and effectively. Towne Park offers a supportive team environment where employees are encouraged to uphold the company’s standards for service and integrity.

Employees in this role are eligible to enroll in various insurance plans, including accident, critical illness, hospital indemnity, and telemedicine benefits. Additionally, the company offers a 401k retirement savings plan to eligible employees, subject to job classification, employment length, and hours worked. It is important to note that seasonal and temporary employees do not qualify for these benefits. Towne Park is dedicated to providing a safe and accommodating work environment where associates can fulfill their responsibilities effectively while enjoying the benefits of working for a reputable company in the parking management sector.

Job Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background check and drug screen
One to three months related customer service experience and/or training
Cashier/cash handling experience preferred
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume and distance

Job Qualifications

High school diploma or general education degree (GED)
Must be able to pass a criminal background check and drug screen
One to three months related customer service experience and/or training
Cashier/cash handling experience preferred
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume and distance

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Collects and reconciles revenue and furnishes receipts upon request
Accurately categorizes tickets for audit purposes
Completes accurate and detailed shift reports
Follows all cash bank standard operating procedures
Operates equipment, including register, gate, and credit card machine
Obtains information about daily events and rates to be charged
Identifies and collects revenue for overnight vehicles that have not been charged for parking
Maintains claim checks and guest folio archives
Produces guest vehicle key inventory for billing purposes
Pulls guest keys and places in pick up order
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles
Completes all tasks in a timely manner as instructed by the Account Manager
Collects claim checks/tickets from all guests prior to issuing keys
Checks all keys for location of vehicle and damage surveys prior to securing keys