Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Woodland Heights Senior Living in Little Rock, AR, is a family-oriented senior living community dedicated to providing quality care and a supportive environment for seniors. With a mission centered on fostering dignity, respect, and fun among our residents, Woodland Heights strives to create a warm and welcoming atmosphere that feels like home for seniors and their families. Our community is committed to enhancing the lives of seniors by offering excellent services and compassionate care delivered by a team that values heartfelt connections and meaningful interactions.
As a highly valued member of our team, the Concierge role at Woodland Heights plays an integral part in ensuring residents, their families, and guests experience a high level of service from the moment they arrive. This position requires a sincere passion for geriatric care and a positive, service-oriented attitude. The Concierge serves as a friendly first point of contact and assists with various administrative and logistical duties that support the smooth functioning of our community. This role is an excellent opportunity for individuals seeking to enter the senior living industry and develop skills in customer service tailored to the unique needs of older adults.
The Concierge at Woodland Heights is entrusted with responsibilities that combine hospitality, communication, and safety. Greeting visitors with warmth and professionalism, answering phone calls efficiently, and providing relevant information about community events or local amenities are among the vital day-to-day tasks. The Concierge also plays a critical role in maintaining security by monitoring access to the community and ensuring all safety protocols are adhered to. Managing deliveries, scheduling transportation and event reservations, and helping maintain the environment’s orderliness are additional duties that make this role both dynamic and impactful.
Working in this position requires the ability to multitask and maintain a friendly demeanor under pressure. The Concierge should be detail-oriented, highly organized, and able to communicate effectively both verbally and in writing. Flexibility in working hours is essential as the role may require shifts during mornings, evenings, weekends, and holidays. Woodland Heights fosters a culture where teamwork and dedication to seniors’ well-being are paramount, making the Concierge position a rewarding and fulfilling career path for those passionate about serving the senior community.
As a highly valued member of our team, the Concierge role at Woodland Heights plays an integral part in ensuring residents, their families, and guests experience a high level of service from the moment they arrive. This position requires a sincere passion for geriatric care and a positive, service-oriented attitude. The Concierge serves as a friendly first point of contact and assists with various administrative and logistical duties that support the smooth functioning of our community. This role is an excellent opportunity for individuals seeking to enter the senior living industry and develop skills in customer service tailored to the unique needs of older adults.
The Concierge at Woodland Heights is entrusted with responsibilities that combine hospitality, communication, and safety. Greeting visitors with warmth and professionalism, answering phone calls efficiently, and providing relevant information about community events or local amenities are among the vital day-to-day tasks. The Concierge also plays a critical role in maintaining security by monitoring access to the community and ensuring all safety protocols are adhered to. Managing deliveries, scheduling transportation and event reservations, and helping maintain the environment’s orderliness are additional duties that make this role both dynamic and impactful.
Working in this position requires the ability to multitask and maintain a friendly demeanor under pressure. The Concierge should be detail-oriented, highly organized, and able to communicate effectively both verbally and in writing. Flexibility in working hours is essential as the role may require shifts during mornings, evenings, weekends, and holidays. Woodland Heights fosters a culture where teamwork and dedication to seniors’ well-being are paramount, making the Concierge position a rewarding and fulfilling career path for those passionate about serving the senior community.
Job Requirements
- High school diploma or equivalent
- Must be able to communicate clearly in verbal and written English
- Strong organizational skills with attention to detail
- Friendly, approachable, and hospitality-focused attitude with professional phone etiquette
- Ability to work in a fast-paced environment
- Availability to work flexible hours, including mornings, evening, weekends, and holidays as needed
Job Qualifications
- High school diploma or equivalent
- Strong organizational skills with attention to detail
- Friendly, approachable, and hospitality-focused attitude with professional phone etiquette
- Ability to communicate clearly in verbal and written English
- Ability to work in a fast-paced environment
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
Job Duties
- Greeting residents, families, guests, and team members with warmth and professionalism
- Answering a multi-line phone system and directing all inbound calls to the correct person
- Responding promptly to inquiries and providing information about community events, activities, and local amenities
- Monitoring community access, managing sign-in book, and ensuring safety protocols are followed
- Assisting in scheduling transportation, food deliveries, event reservations, and work orders
- Managing the lobby to ensure it is neat and orderly
- Managing resident deliveries such as packages and food deliveries
- Assisting in minor administrative work
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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