Webber - Emergency Dispatcher (Tunnel Operator) - Infrastructure Management
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,740.04 - $50,876.02
Benefits
Comprehensive benefits package
Global and cross-business unit mobility
Professional development and training opportunities
Inclusive and respectful workplace culture
Cutting-edge productivity tools
Employee wellbeing initiatives
Paid Time Off
Job Description
Ferrovial is a global leader in infrastructure with a strong commitment to innovation and positive impact on the communities it serves. Established as an influential company listed on major stock markets such as Nasdaq in the United States, Euronext Amsterdam, and Spain's IBEX 35, Ferrovial is recognized for its sustainable practices as a member of the Dow Jones Sustainability Index and FTSE4Good. Operating in over 15 countries and employing more than 24,000 professionals, Ferrovial spans multiple sectors including highways, airports, construction, and energy. The company prides itself on fostering a collaborative, inclusive, and progressive workplace culture where diverse talents are... Show More
Job Requirements
- High school diploma or GED
- Minimum of three years' experience in control center operations or related field
- Valid driver's license with a good driving record
- Moderate computer skills including MS Excel
- Ability to work shifts including nights, weekends, and holidays
- Ability to wear Personal Protective Equipment (PPE) as required
- Strong communication skills
- Ability to work under pressure and manage multiple priorities
- Comfortable with real-time data entry and monitoring systems
- Ability to follow incident response protocols
- Must comply with federal, state, and local legal requirements
Job Qualifications
- High school diploma or GED
- A minimum of three (3) years experience in a control center operations role providing critical, strategic infrastructure support services or related field
- Moderate level computer skill with MS Excel and in the reading and interpretation of process flowcharts
- Valid driver's license with good driving record essential
- Prior work experience in a transportation management / traffic operations control center preferred
- Strong oral and written communication skills
- Ability to work under pressure while managing multiple priorities
- Ability to adapt quickly in a fast-paced environment
- Knowledge of traffic and real-time incident management operations (preferred)
- Ability to implement prescribed incident response emergency procedures
- Experience liaising at all levels with staff, incident response crews, maintenance crews, first responders, contractors, visitors
- Ability to observe safety requirements and recognize hazards inherent in routine and non-routine tasks
Job Duties
- Ensure safe, effective and efficient ongoing traffic operations, maintenance of traffic (MOT), incident response, and maintenance access of the tunnel
- Coordinate detection, assessment, and verification of incidents and emergencies
- Provide accurate incident notification/dispatch to IRC and 911 dispatch communications
- Communicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agencies
- Initiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external agencies in accordance with approved IMP's
- Monitor roadway surface to ensure the tunnel is free from hazards and debris
- Perform security monitoring of tunnel and equipment regularly
- Participate in testing of TSI critical operational systems and tunnel emergency drills
- Develop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics
- Participate in frequent training opportunities including induction, cross skilling, toolbox, and NIMS
- Keep work environment free of distractions
- Participate in control room shift handover at end of every shift
- Provide feedback on opportunities for implementing Better Way and Continuous Improvement
- Assist with logging subcontractor and approved visitor access to the Project via the Tunnel Operations Center
- Avoid legal challenges by complying with federal, state, and local legal requirements
- Positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment
- Carry out all duties in line with Company policies and procedures as amended from time to time
Job Location
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