Forward Air logo

Warehouse Associate

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Split Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible scheduling

Job Description

Forward Air is a premier logistics and ground transportation provider specializing in expedited less-than-truckload (LTL) shipping and air freight market services across North America. Established in 1990, Forward Air has continually expanded its network and service offerings to maintain its status as an industry leader. The company operates over 90 facilities strategically located near major U.S. and Canadian airports, complemented by 12 regional sort centers and over 300 beyond points throughout secondary airports via its Complete Cartage service. With a strong emphasis on reliability, cost-effective solutions, and operational excellence, Forward Air delivers cargo on an accelerated "time-definite" basis without the premium cost of air transportation. This extensive network and dedicated service framework allow Forward Air to provide superior supply chain solutions tailored to diverse client needs, benefiting logistics companies, freight forwarders, integrated air cargo carriers, airlines, and non-traditional shippers. Recognized for its trustworthy business practices, Forward Air ranked third in Newsweek's 2022 "Americas Most Trustworthy Companies" publication, underscoring its commitment to customer satisfaction and operational integrity.

The Warehouse Associate position at Forward Air plays a critical role in executing inventory control within its warehouse operations, ensuring inventory accuracy and efficient management throughout warehouse locations. With a compensation of $18.00 per hour and a work schedule from Sunday 5:00 AM to 1:40 PM and Monday through Thursday 1:50 PM to 10:30 PM, this role requires oversight of daily inventory activities and supervision of the inventory team. The Warehouse Associate is responsible for executing cycle counts, resolving inventory discrepancies, overseeing inventory labeling and storage, and maintaining a safe and organized warehouse environment compliant with company policies and safety standards. Collaboration with the Operations Manager, Customer Service teams, and third-party auditors is essential to uphold the accuracy and quality of inventory operations.

This position is geared toward professionals with a minimum of three years of experience in inventory control or warehouse operations, demonstrating proficiency with cycle counting, reconciliations, and variance resolution. Candidates should have strong knowledge of inventory processes, metrics, and reporting, along with expertise in Microsoft Office 365 applications and Warehouse Management Systems (WMS). In addition to technical skills, successful candidates must possess excellent communication abilities, leadership qualities for training and coaching team members, organizational aptitude, and the capacity to operate independently in a fast-paced, metric-driven environment. Physical requirements include the ability to lift up to 50 lbs and endure extended standing periods. Flexibility in scheduling and willingness to work overtime as necessary are integral to meeting business demands. Forward Air fosters an environment emphasizing safety, accuracy, teamwork, and professional respect, making this an excellent opportunity for individuals seeking a dynamic role within an established logistics company committed to growth and excellence.

Job Requirements

  • high school diploma or equivalent
  • minimum of 3 years of experience in inventory control or warehouse operations
  • proficiency in microsoft office 365
  • experience with warehouse management systems
  • effective leadership and team-building skills
  • excellent communication skills
  • strong organizational and time management skills
  • ability to work independently and manage time effectively
  • flexibility to work scheduled hours and overtime as needed
  • physical ability to lift up to 50 lbs and stand for long periods
  • commitment to safety, accuracy, and operational excellence

Job Qualifications

  • minimum of 3 years of experience in inventory control or warehouse operations
  • proven experience with cycle counting, reconciliations, and variance resolution
  • proficiency in microsoft office 365 including excel, outlook, and word
  • experience with warehouse management systems
  • strong understanding of inventory processes, metrics, and reporting
  • excellent verbal and written communication skills
  • ability to train, coach, and lead team members effectively
  • strong organizational and time management skills
  • ability to work independently with minimal supervision
  • flexibility with scheduling and availability to work overtime
  • ability to lift up to 50 lbs and work on feet for extended periods in a fast-paced environment

Job Duties

  • perform daily cycle count tasks to the inventory team
  • identify priority areas for cycle counts and ensure completion in a timely manner
  • investigate major inventory discrepancies and resolve them
  • perform and approve inventory adjustments in warehouse systems to ensure record accuracy
  • oversee labeling, storage, and organization of inventory within all warehouse locations
  • ensure the inventory control area and storage zones remain clean, organized, and compliant with safety standards
  • manage and report key performance indicators related to inventory accuracy and performance
  • support third-party audits and client-requested cycle counts or physical inventories
  • collaborate with customer service and the inventory operations manager on discrepancy reporting and resolution
  • ensure adherence to established SOPs and role expectations
  • review material movements and transactions to identify process improvement opportunities
  • assist with client quality control requests according to established procedures
  • manage the internal picking error log and coordinate restocking of returned inventory
  • ensure all inventory control staff follow company policies, procedures, and safety regulations
  • report accidents or injuries immediately to management and HR with proper documentation
  • submit time and attendance records accurately and on time
  • promote respectful communication, teamwork, and professionalism within the department
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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