Wardrobe Supervisor

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Paid holidays

Job Description

Our client is a dynamic and fast-paced organization operating within a high-energy environment where exceptional guest service and operational excellence are paramount. This establishment takes pride in fostering a culture of professionalism, integrity, and dedication, ensuring each team member contributes positively to an outstanding guest experience. With a focus on maintaining high standards and a motivated workforce, the company emphasizes collaboration, accountability, and continual improvement across all departments.

The Wardrobe Supervisor role is integral to the organization, responsible for the daily management and oversight of the Wardrobe department. This position requires flexibility to work various shifts and offers compensation based on experience. As a key leader, the Wardrobe Supervisor ensures that all team members are properly uniformed and satisfied with the services provided. Supervising Wardrobe Clerks and Seamstresses, the supervisor facilitates a smooth operation by addressing inquiries, managing inventory, and upholding department policies and internal controls.

In this role, the Wardrobe Supervisor maintains effective communication with other departments and management, coordinating uniform issues, repairs, returns, and replacements while contributing to the accuracy of inventory records. The supervisor plays an active role in the training and evaluation of staff, ensuring compliance with company policies, safety standards, and operational procedures. The position demands a blend of leadership skills, technical knowledge related to warehouse and wardrobe operations, and a commitment to delivering superior customer service.

The successful candidate will participate in inventory counts, maintain an organized work environment, and recommend process improvements to enhance departmental performance. This role also involves managing the assignment and unassignment of slots on the conveyor system, ensuring proper documentation and labeling. The Wardrobe Supervisor is expected to uphold confidentiality, demonstrate discretion in handling sensitive information, and embody the organization's mission, vision, and values.

This opportunity is ideal for professional individuals with experience in inventory, warehouse, logistics, or uniform management, who also possess supervisory capabilities and strong communication skills. The role involves both independent work and teamwork, requiring a proactive mindset and strong problem-solving abilities. Attention to detail in processing wardrobe-related transactions and proficiency with office software and barcode scanning are essential. Physical requirements include the ability to handle moderate lifting and movement within the work environment, which varies from moderate noise in the office to higher noise levels on the casino floor. The environment is not smoke free, and the position requires adaptability and resilience.

Overall, the Wardrobe Supervisor is a pivotal role that supports operational efficiency and contributes directly to the guest satisfaction the company strives to achieve. It is a rewarding position for individuals passionate about team leadership, inventory management, and providing excellent service in a vibrant and challenging atmosphere.

Job Requirements

Minimum of high school diploma or equivalent
At least two years of related work experience
Ability to work flexible shifts
Ability to communicate effectively verbally and in writing
Ability to use standard office equipment
Comfortable with physical demands including lifting up to 25 pounds with assistance
Must have specific vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus
Must be able to operate a personal computer
Ability to follow detailed oral and written instructions
Commitment to confidentiality and discretion
Ability to maintain organization and meet deadlines

Job Qualifications

Minimum of two years experience in inventory, warehouse, logistics, receiving or related work
Uniform/wardrobe department experience preferred
Associate degree in business or related field preferred
One year supervisory experience preferred
Ability to work well with others in a team environment and independently with little supervision
Ability to read and interpret documents such as procedure manuals
Ability to write routine reports and correspondence
Computer proficiency in Microsoft Word, Outlook, and Excel
Ability to maintain organization and meet deadlines
Possesses integrity, confidentiality, and discretion
Basic math skills including addition, subtraction, multiplication, and division
Bar code scanning experience
Ability to carry out detailed instructions and solve problems involving concrete variables
General knowledge of garment sizing, fitting, and sewing machine operation

Job Duties

Carry out supervisory responsibilities in accordance with policies and laws including training team members
plan, assign, and direct work
appraise performance
reward and discipline team members
address complaints and resolve problems
Ensure accurate data input and processing of inventory transactions related to uniform issue, returns, repair, replacements, laundry, and alterations
Communicate verbally and in writing with departments regarding terminations, new hires, reissues, repairs, credits, and operational information
Assist management in gathering statistical data and providing reports and analysis
Inform management of pending departmental issues related to job and operational shift
Participate in cycle counts, monthly and year-end physical inventories
Maintain a neat and organized work area
Suggest and help write procedures related to areas of responsibility
Provide management with suggestions to improve customer service and department operation
Assign and un-assign conveyor system slots to employees, including computer system updates and physical labeling
Ensure full compliance with departmental internal controls, policies, procedures, and regulations
Perform other duties as assigned