Job Overview
Compensation
Hourly
Range $9.75 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Training and Development
Employee Discounts
Job Description
Riverside Health System, located in Newport News, Virginia, is a renowned healthcare provider dedicated to delivering exceptional care and services to the community. Known for its commitment to quality and compassionate care, Riverside Health System offers a range of medical, rehabilitative, and wellness services that cater to the diverse needs of its patients and residents. The organization prides itself on fostering a supportive and collaborative work environment where employees can grow professionally while making a meaningful impact on the lives of those they serve.
The Waitstaff position at Riverside Health System plays a critical role in ensuring a memorable dining experience for residents and their guests. This role goes beyond merely serving food—it involves providing exceptional hospitality that meets and exceeds customer expectations. Waitstaff members must be knowledgeable about current menu options, ingredients, and dietary restrictions to accommodate the special needs of each resident. Working in close collaboration with the kitchen team, waitstaff ensure all orders are prepared and served accurately and timely. The position demands a keen understanding of service protocols, sensitivity to the preferences and needs of seniors, and a professional approach to handling any issues related to meal service.
As a Waitstaff member, you will be expected to follow standard service guidelines, greeting and seating residents and their guests promptly and delivering meals with grace and efficiency. Your commitment to superior customer service will help create a warm and welcoming dining atmosphere that supports the overall well-being and satisfaction of our residents. Daily responsibilities include completing opening and closing side work, restocking supplies, assisting with cold food prep, assembling resident trays accurately in compliance with dietary restrictions, and utilizing food service technology for order management.
Safety and quality control are paramount in this role. Adherence to food handling protocols—such as proper glove use, hair restraints, labeling, dating, temperature monitoring, and food rotation—is necessary to ensure the health and safety of all diners. Moreover, you will contribute to maintaining the ambiance and cleanliness of the dining area by performing table set-up and break down tasks, along with thorough sanitation and disinfection practices.
Beyond serving meals, Riverside Health System emphasizes the importance of maintaining the self-respect, dignity, and physical safety of every resident served. The role requires effective time management skills, punctuality, and adherence to the facility-approved uniform policy. This employment opportunity enables you to join a respected healthcare system where your efforts directly enhance the quality of life for seniors and other patients.
This position is ideal for individuals passionate about hospitality within a healthcare setting, who possess strong interpersonal skills and a desire to contribute to a caring and respectful dining environment. If you are dedicated to providing excellent service and eager to be part of a supportive team, Riverside Health System offers a rewarding platform to develop your career while making a profound difference in the community. For more information about becoming a member of the Riverside Health System team, please visit their careers webpage.
The Waitstaff position at Riverside Health System plays a critical role in ensuring a memorable dining experience for residents and their guests. This role goes beyond merely serving food—it involves providing exceptional hospitality that meets and exceeds customer expectations. Waitstaff members must be knowledgeable about current menu options, ingredients, and dietary restrictions to accommodate the special needs of each resident. Working in close collaboration with the kitchen team, waitstaff ensure all orders are prepared and served accurately and timely. The position demands a keen understanding of service protocols, sensitivity to the preferences and needs of seniors, and a professional approach to handling any issues related to meal service.
As a Waitstaff member, you will be expected to follow standard service guidelines, greeting and seating residents and their guests promptly and delivering meals with grace and efficiency. Your commitment to superior customer service will help create a warm and welcoming dining atmosphere that supports the overall well-being and satisfaction of our residents. Daily responsibilities include completing opening and closing side work, restocking supplies, assisting with cold food prep, assembling resident trays accurately in compliance with dietary restrictions, and utilizing food service technology for order management.
Safety and quality control are paramount in this role. Adherence to food handling protocols—such as proper glove use, hair restraints, labeling, dating, temperature monitoring, and food rotation—is necessary to ensure the health and safety of all diners. Moreover, you will contribute to maintaining the ambiance and cleanliness of the dining area by performing table set-up and break down tasks, along with thorough sanitation and disinfection practices.
Beyond serving meals, Riverside Health System emphasizes the importance of maintaining the self-respect, dignity, and physical safety of every resident served. The role requires effective time management skills, punctuality, and adherence to the facility-approved uniform policy. This employment opportunity enables you to join a respected healthcare system where your efforts directly enhance the quality of life for seniors and other patients.
This position is ideal for individuals passionate about hospitality within a healthcare setting, who possess strong interpersonal skills and a desire to contribute to a caring and respectful dining environment. If you are dedicated to providing excellent service and eager to be part of a supportive team, Riverside Health System offers a rewarding platform to develop your career while making a profound difference in the community. For more information about becoming a member of the Riverside Health System team, please visit their careers webpage.
Job Requirements
- High School Diploma or GED
- 1 year of customer service experience in a hospitality environment preferred
- Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 days required
- Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 days required
- Ability to adhere to facility uniform and punctuality policies
- Ability to manage time effectively and complete assigned duties
- Ability to handle customer requests and concerns professionally and courteously
Job Qualifications
- High School Diploma or GED (Preferred)
- 1 year customer service in a hospitality environment (Preferred)
- Knowledge of menu options and ingredients
- Experience working in a team-oriented environment
- Ability to use food service software/hardware for order management
- Strong customer service and communication skills
- Commitment to food safety and sanitation standards
Job Duties
- Follow standard service protocols as outlined in the dining service training manual ensuring that residents and their guests are greeted and seated in a timely fashion and meals are delivered in a timely and gracious manner
- Understand and is sensitive to the needs and preferences of our seniors and their guests and professionally handle all requests or concerns regarding meal service as they arise
- Demonstrate commitment to customer service by working closely with the kitchen team to ensure that all orders are prepared accurately
- Demonstrate positive interaction and support to all team members to provide seamless timely and accurate meal service to the resident/guest and team
- Complete daily duties ensuring all opening and closing side work is accomplished to include restocking supplies as needed completion of cold food prep (as applicable) and other duties as assigned
- Assemble resident trays accurately according to menu/tray ticket information and ensure compliance to diet or allergy restrictions (where applicable)
- Exhibit knowledge of menu details and resident accounting procedures
- Knowledgeable in use of food service software/hardware utilized in obtaining resident orders at the table or bedside (as applicable)
- Adhere to all quality controls as it pertains to dining services
- Follow policies and procedures
- Exhibit safe food handling to eliminate the risk of food borne illness to include glove use hair restraints labeling dating temperature monitoring and food rotation
- Follow proper technique for serving and clearing tables
- Perform table set-up and break down of dining rooms while adhering to proper sanitation/disinfecting procedures in accordance with all regulatory requirements
- Assist in maintaining the self-respect personal dignity and physical safety of each resident we serve
- Utilize time management appropriately to complete assigned duties
- Is punctual and prepared to work in facility approved uniform for all scheduled shifts
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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