WAITER/WAITRESS (PART TIME)

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance

Job Description

TouchPoint Support Services is a reputable foodservice company operating under the umbrella of Compass Group, one of the industry leaders in providing hospitality and food services in healthcare settings. Operating primarily within Ascension Health hospitals across the United States, TouchPoint crafts an environment where hospitality meets healing, focusing on serving patients, their families, and visitors with excellence and compassion. Located at Ascension Living Resurrection Village in Chicago, IL, we pride ourselves on creating a warm, supportive environment through our exceptional dining services that make a positive impact on the overall patient and visitor experience.

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Job Requirements

  • No previous experience required
  • must be able to work weekdays and weekends according to assigned schedule
  • must be able to stand for extended periods
  • ability to communicate effectively with guests and staff
  • ability to follow established food safety protocols
  • must be able to handle cash transactions accurately

Job Qualifications

  • High school diploma or equivalent preferred
  • excellent communication and interpersonal skills
  • ability to work flexible hours including weekends
  • strong customer service orientation
  • willingness to learn and be trained
  • ability to work well in a team environment
  • basic math skills for cash handling
  • knowledge of food safety and sanitation standards a plus
  • ability to maintain confidentiality of sensitive information

Job Duties

  • Promptly and warmly greet guests in the dining room
  • takes food and beverages in an efficient manner, following established steps of service
  • delivers food promptly and professionally
  • maintains safe food handling and sanitation standards
  • follows up periodically to assist with any additional needs or requests
  • demonstrates complete understanding of menu items and ingredients
  • advises guests on appropriate combinations of food and drinks when requested
  • accommodates reasonable requests and notes preferences
  • demonstrates knowledge of specialized diets and allergens
  • communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
  • exhibits exceptional communications skills and demonstrates ability to get along well with others
  • remains flexible and patient when communicating with guests and staff
  • collects tickets and follows proper cash-handling procedures
  • promotes a clean, safe and neat environment for guests
  • maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
  • promptly addresses complaints or issues
  • relays relevant information or complaints directly to supervisor
  • ensures that the dining room is properly set up prior to and after the service period
  • keeps area clean and neat while meeting established sanitation standards
  • operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
  • works with staff of other departments to perform job duties during special events and functions
  • performs other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

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