WAITER/WAITRESS (PART TIME)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
voluntary benefits

Job Description

TouchPoint Support Services is a dedicated hospitality organization operating under the broader Compass Healthcare umbrella, committed to creating memorable and meaningful experiences for patients, families, and visitors at Ascension Health hospitals across the United States. Based at Ascension Via Christi Village in Wichita, Kansas, TouchPoint plays a significant role in the healthcare environment, focusing on delivering exceptional service in food and beverage to support patient care and wellness. With a commitment to kindness, attention to detail, and quality, TouchPoint fosters a workplace culture that values compassion, inclusion, and the collective effort of its associates to promote healing and well-being for the most vulnerable populations. The company is known for its welcoming environment, support for career growth, and having fun while pursuing its vital mission.

This part-time Waiter/Waitress role is situated at the Ascension Via Christi Village location at 777 North McLean Boulevard, Wichita, KS. Pay ranges from $15.00 to $16.00 per hour, illustrating the company’s commitment to offering competitive wages. The schedule requires flexibility with varying daytime shifts between 6:00 am and 7:00 pm, including weekends and holidays, providing an excellent opportunity for individuals seeking part-time work without late-night hours. The company offers training for those new to the role, emphasizing a supportive and learning-oriented work environment.

As a Waiter/Waitress, your primary responsibility is to ensure the comfort and satisfaction of dining room guests by taking food and beverage orders promptly and delivering them efficiently. The role requires a keen understanding of menu items and ingredients with an ability to suggest meal and drink combinations and accommodate dietary restrictions, including allergies and specialized diets. Maintaining safe food handling and sanitation standards is paramount, reflecting the company’s commitment to health and safety. The position also demands excellent communication skills, both in dealing with guests to address needs and complaints courteously and collaborating effectively with kitchen and service staff to ensure seamless service delivery.

The Waiter/Waitress helps sustain a clean, safe, and organized dining environment, preparing the dining room before service, maintaining cleanliness during service, and resetting afterward. The role includes cash handling responsibilities, operating various kitchen and dining equipment such as soda machines and coffee makers, and assisting with special events alongside other departments. Confidentiality regarding any medical or personal information encountered during service is essential.

TouchPoint Support Services values its associates by providing comprehensive benefits even for part-time employees, which include retirement plans, associate shopping programs, health and wellness initiatives, discount marketplaces, identity theft protection, pet insurance, and various voluntary insurance coverages. For full-time associates, additional benefits such as medical, dental, vision, life and disability insurance, commuter benefits, employee assistance programs, and flexible spending accounts are available. Employees may also qualify for paid and unpaid time off benefits as per applicable laws.

Compass Group, the parent company of TouchPoint, is an equal opportunity employer committed to fairness and inclusion, ensuring all applicants and employees are treated equitably regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, or any other protected classification. The company maintains a drug-free workplace and may require background screenings in certain states. The job post encourages qualified candidates who are passionate about serving others to apply and grow within TouchPoint’s caring and dynamic environment.

Job Requirements

  • High school diploma or equivalent
  • prior healthcare or restaurant serving experience preferred
  • availability to work part-time with flexible schedule including weekends and holidays
  • ability to stand for extended periods
  • good physical stamina
  • willing to learn and undergo training
  • commitment to confidentiality and professionalism
  • ability to communicate effectively with diverse guests and staff

Job Qualifications

  • Prior healthcare experience or restaurant serving experience preferred
  • excellent communication skills
  • ability to work flexible hours including weekends and holidays
  • basic math skills for cash handling
  • knowledge of food safety and sanitation
  • ability to maintain confidentiality
  • strong customer service orientation
  • able to work both independently and as part of a team

Job Duties

  • Promptly and warmly greet guests in the dining room
  • takes food and beverages in an efficient manner, following established steps of service
  • delivers food promptly and professionally
  • maintains safe food handling and sanitation standards
  • follows up periodically to assist with any additional needs or requests
  • demonstrates complete understanding of menu items and ingredients
  • advises guests on appropriate combinations of food and drinks when requested
  • accommodates reasonable requests and notes preferences
  • demonstrates knowledge of specialized diets and allergens as needed
  • communicates directly with back-of-the-house staff to ensure orders are delivered correctly and special requests accommodated
  • exhibits exceptional communications skills and demonstrates ability to get along well with others
  • remains flexible and patient when communicating with guests and staff
  • collects tickets and follows proper cash-handling procedures
  • promotes a clean, safe and neat environment for guests
  • maintains a high level of sensitivity and confidentiality regarding personal or medical information
  • promptly addresses complaints or issues and relays information to supervisor
  • ensures dining room is properly set up prior to and after service period
  • keeps area clean and neat while meeting established sanitation standards
  • operates various equipment including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
  • works with staff of other departments during special events and functions
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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