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WAITER/WAITRESS (FULL TIME)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.25
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off

Job Description

Eurest is a globally recognized leader in the foodservice industry, known for its dedication to service excellence and a strong commitment to community engagement. As part of Compass Group, one of the world’s largest foodservice companies, Eurest emphasizes an ownership mindset and leverages both global resources and local presence to deliver high-quality foodservice solutions to a wide range of clients, including many prestigious Fortune 500 companies. Eurest operates with the mission to connect with people, inspire through food, create solutions, and live their promise, which is reflected in every aspect of the organization’s operations and customer service.

Located at Steelcase INC in Grand Rapids, MI, Eurest is currently seeking a full-time Waiter/Waitress to join their dedicated team. This position offers a fixed pay rate of $19.25 per hour and operates on a Monday through Friday schedule with flexible shifts between 6:00 am and 10:00 pm, with no weekend work required. This role is ideal for someone with food service experience who is passionate about delivering exceptional dining experiences in a professional, fast-paced environment.

The Waiter/Waitress will be responsible for taking and delivering food and beverage orders to dining room guests efficiently while maintaining high standards of hygiene and safety. This role is integral to the overall dining experience, requiring excellent communication and interpersonal skills to greet guests warmly, understand their needs, and recommend menu items based on their preferences and dietary requirements. The ideal candidate will be knowledgeable about menu ingredients, able to accommodate special requests and allergens, and work seamlessly with kitchen staff to ensure accuracy and customer satisfaction.

In addition to direct guest interaction, the position requires maintaining the cleanliness and safety of the dining area, adhering to cash handling procedures, and addressing guest complaints tactfully while escalating issues to supervisors as needed. Flexibility, patience, and teamwork are essential qualities for success in this role, as the Waiter/Waitress collaborates with other departments during special events and carries out various duties as assigned to support smooth operations.

Eurest offers more than just a job; it provides a career path with ample opportunities for growth within a company that values diversity, inclusion, and the unique contributions of each individual. Employees benefit from a comprehensive package of paid and voluntary benefits designed to support health, wellness, and financial security. Full-time associates are eligible for medical, dental, and vision insurance, life and disability coverage, commuter benefits, and participation in retirement plans, among others. Eurest also promotes work-life balance and employee well-being through programs like paid time off, associate shopping discounts, identity theft protection, and various voluntary insurance options.

Applying for the position is streamlined through online applications and even a convenient text messaging option, demonstrating Eurest’s commitment to accessibility for all candidates. As an equal opportunity employer, Compass Group fosters a workplace where all employees are valued and treated fairly regardless of race, gender, age, disability, or any other protected status. The hiring process ensures candidates can perform the essential job functions with or without reasonable accommodations, reflecting the company’s inclusive policies and respect for diversity.

Joining Eurest as a Waiter/Waitress means becoming part of a company that prides itself on excellence in foodservice, a supportive work environment, and a fulfilling career journey in hospitality. If you are enthusiastic about foodservice, have prior experience, and want to be part of a respected global leader, this position offers a rewarding opportunity to grow and contribute within a dynamic team.

Job Requirements

  • Food service experience required
  • ability to perform essential duties of the position
  • availability to work Monday through Friday between 6:00 am and 10:00 pm as scheduled
  • ability to maintain confidentiality of guest information
  • capacity to work in a fast-paced environment
  • willingness to collaborate with team members
  • adherence to company policies and safety standards

Job Qualifications

  • Food service experience required
  • ability to communicate effectively with guests and staff
  • knowledge of safe food handling and sanitation standards
  • ability to work flexible hours within scheduled shifts
  • ability to handle cash and operate related equipment
  • strong interpersonal skills with patience and professionalism
  • basic knowledge of menu items and dietary accommodations

Job Duties

  • Promptly and warmly greet guests in the dining room
  • takes food and beverages orders efficiently following established steps of service
  • delivers food promptly and professionally while maintaining safe food handling and sanitation standards
  • follows up periodically to assist with additional guest needs or requests
  • demonstrates complete understanding of menu items and ingredients and advises guests on appropriate combinations
  • communicates directly with back-of-the-house staff to ensure order accuracy
  • collects tickets and follows proper cash-handling procedures
  • promotes a clean, safe, and neat environment for guests
  • promptly addresses guest complaints or issues and relays information to supervisor
  • ensures dining room setup and cleanliness before and after service
  • operates various equipment such as fire extinguishers, telephones, and beverage machines
  • collaborates with staff during special events
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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