Waiter / Waitress - Assistant

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Onboard meals

Uniform allowance

Retirement Plan

Job Description

This job opening is with a renowned cruise line company operating the Pride of America ship, which offers guests unforgettable travel experiences while cruising some of the most beautiful and iconic locations. The company is well-established in the cruise industry, known for its high standards of service, commitment to guest satisfaction, and dedication to hospitality excellence on board. Working on the Pride of America ship means joining a diverse, multi-cultural team in a dynamic and fast-paced environment, providing a unique opportunity to combine a love of travel with a rewarding career in hospitality.

The position available is for an Assi... Show More

Job Requirements

High school diploma or equivalent
Minimum two years experience as a front waiter in fine dining or banquet service
Experience selling and serving wine and other beverages
Intermediate to advanced English communication skills
Training in safety, environmental, public health and sanitation procedures
Ability to work seven days a week
Physically capable to meet U.S. Coast Guard requirements including lifting up to 40 pounds, climbing ladders, maintaining balance, and performing physically demanding tasks
Able to live in close quarters and share limited space with cabin mates
Professional appearance and good hygiene
Positive attitude, polite and courteous demeanor

Job Qualifications

Minimum two years experience as a front waiter with fine dining and banquet service experience in 3 to 4 star hotels, resorts, free-standing restaurants with at least 180 seats or previous shipboard experience
Minimum two years experience selling and serving wine and other beverage products
Intermediate to advanced English verbal and written skills including proper grammar
High school diploma or equivalent
Courses or training in safety, environmental, public health and sanitation regulations and procedures
Passionate about hospitality and customer service
Professional appearance and good hygiene
Respect for coworkers and guests
Ability to work seven days a week and develop camaraderie with team members

Job Duties

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
Perform other related duties as assigned or as directed
Be familiar with the Safety and Environmental Protection Policy and SEMS and carry out appropriate policies and procedures
Ensure assigned stations are properly set up with required china, glassware, silverware, and mis-en-place prior to service
Comply with sequence of service for food and beverage and follow waiter instructions to ensure timely service
Resolve any service or product deficiencies at assigned stations to ensure guest satisfaction
Clean and set up assigned stations at end of meal periods and complete side-work
Perform duties such as manning non-cooking buffet action stations like carving or dessert stations
Deliver food and beverages to guests' staterooms according to company procedures
Deliver amenities to guest staterooms
Assist with private parties and functions
Field guest phone orders and handle according to procedures
Clear service trays from staterooms, corridors, and pantries promptly

Job Location

You may be also interested in: