Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee meal programs
Employee Discounts
retirement savings plan
Career development opportunities
Job Description
This job opportunity is offered by a renowned cruise line operating the Pride of America ship, which is one of the premier all-Hawaiian cruises and part of a prominent fleet known for providing exceptional service and memorable experiences to guests. The company is dedicated to hospitality and aims to deliver the highest standards of food and beverage service onboard. Working on this ship means being part of a dynamic, multicultural team, delivering services in a variety of dining formats including buffet, room service, and specialty restaurants. The cruise line is committed to maintaining a safe and healthy environment complying with... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience as a front waiter with fine dining and banquet experience
- Familiarity with wine and beverage product service
- Intermediate to advanced English verbal and writing skills
- Ability to work in a multicultural environment
- Willingness to work 7 days a week
- Physical capability to perform shipboard duties including lifting, standing, climbing, and carrying loads as per US Coast Guard Merchant Mariner Credential standards
- Professional appearance and good hygiene
- Passion for hospitality and customer service
- Positive behavior and teamwork skills
- Ability to live and work in close quarters with cabin-mates
Job Qualifications
- Minimum of two years experience as a front waiter with fine dining and banquet service experience in a 3 to 4 star land-based hotel or resort, a free-standing restaurant with at least 180 seats, or similar shipboard position
- Minimum two years experience selling and serving wine and other beverage products
- Intermediate to advanced level English verbal and writing skills including proper grammar
- High school diploma or equivalent
- Courses or training in safety, environmental, public health and sanitation regulations and procedures
Job Duties
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
- Perform other related duties as assigned or as directed
- Be familiar with the Safety and Environmental Protection Policy and SEMS, and carry out relevant policies and procedures
- Ensure that assigned station is properly set up with required china, glassware, silverware and mis-en-place prior to service
- Comply with sequence of service for food and beverage, following lead/instructions of waiters
- Resolve any service or product deficiencies to ensure guest satisfaction
- Ensure proper cleaning and setup of assigned station after meal period
- Perform jobs such as manning buffet action stations including carving and dessert stations
- Deliver food and beverage orders and amenities to guest staterooms per company procedures
- Assist with private parties and functions
- Handle guest phone orders and clear service trays from staterooms and corridors timely
Job Location
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