Waiter / Waitress - Assistant

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Travel opportunities

meal discounts

crew accommodation

Job Description

This esteemed cruise line operates the Pride of America, one of the premier cruise ships offering unparalleled travel experiences. The company specializes in delivering top-tier hospitality services on board, combining luxury accommodations, exquisite dining options, and outstanding guest service. As a leader in the cruise industry, the company values professionalism, customer satisfaction, and a dynamic work environment for its crew members. Working on the Pride of America not only allows employees to travel to magnificent destinations but also provides the opportunity to work within a diverse and multicultural team dedicated to excellence.

The Assistant Waiter position is a vital... Show More

Job Requirements

High school diploma or equivalent
minimum two years front waiter experience in fine dining or banquet service
experience selling and serving wine and other beverages
intermediate to advanced English skills, verbal and written
knowledge of safety and environmental policies and procedures
ability to work seven days a week
must be physically capable to perform shipboard duties including maintaining balance, climbing ladders and stairs, lifting up to 40 pounds, and standing for prolonged periods
ability to live in close quarters with cabin-mates
professional appearance and good hygiene
passion for hospitality and customer service
willingness to comply with all safety policies and procedures
must hold Merchant Mariner Credential (MMC) or be able to obtain it

Job Qualifications

Minimum of two years experience as a front waiter with fine dining and banquet service experience in 3 Star to 4 Star hotels, free-standing restaurants with at least 180 seats or previous shipboard experience in a similar position
minimum of two years experience selling and serving wine and other beverage products
intermediate to advanced level English verbal and writing skills, including proper use of grammar
high school diploma, secondary education degree or equivalent
courses or training in safety, environmental, public health and sanitation regulations and procedures
professional appearance and good hygiene
ability to work in a multicultural environment
flexible to schedule changes and deadlines

Job Duties

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
perform other related duties as assigned or as directed
be familiar with Safety and Environmental Protection Policy and SEMS and carry out policies and procedures appropriate for position
ensure assigned station is properly set up with required china, glassware, silverware and mis-en-place prior to service
comply with sequence of service for food and beverage and follow waiters' lead to ensure timely service
resolve service and product deficiencies to ensure guest satisfaction
ensure assigned station is cleaned and set up at end of meal period and all side-work is complete
man non-cooking buffet action stations such as carving and dessert stations
deliver food and beverage orders and amenities to guests' staterooms
assist with private parties and functions
field guest phone orders and handle according to procedures
clear service trays from staterooms, corridors and pantries in timely manner

Job Location

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