Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee travel benefits
Uniform allowance
Training and development programs
Job Description
Norwegian Cruise Line (NCL) America is a reputable cruise line company offering luxurious experiences aboard their fleet of ships, including the acclaimed Pride of America. The Pride of America ship is uniquely designed to provide guests a memorable and immersive cruising experience around the Hawaiian Islands, combining excellent amenities, cultural showcases, and a variety of dining options. NCL prides itself on delivering exceptional customer service and hospitality at sea, supported by a team of dedicated and professional crew members who operate within a vibrant, multicultural environment. The company is committed to maintaining high standards in food and beverage service, guest... Show More
Job Requirements
- High school diploma, secondary education degree or equivalent
- Minimum two years experience as a front waiter in a fine dining or banquet setting
- Minimum two years experience in selling and serving wine and other beverages
- Intermediate to advanced level English verbal and writing skills
- Courses or training in safety, environmental, public health and sanitation regulations
- Physical ability to meet US Coast Guard Merchant Mariner Credential standards
- Ability to work in a multi-cultural environment
- Willingness to work seven days a week
- Ability to adapt to changing schedules, assignments and deadlines
- Professional appearance and good hygiene
- Ability to perform shipboard duties including balance, climbing, lifting and operating safety equipment
Job Qualifications
- Minimum of two years experience as a front waiter with fine dining and banquet service experience
- Minimum of two years experience selling and serving wine and other beverage products
- Intermediate to advanced level English verbal and writing skills including proper grammar
- High school diploma or secondary education degree or equivalent
- Courses or training in safety, environmental, public health and sanitation regulations
- Passionate about hospitality and customer service
- Professional appearance and good hygiene
- Respect for coworkers and guests
- Ability to work seven days a week
- Positive behaviors including smiling, being polite and courteous
- Ability to develop camaraderie with team members
- Ability to live in close quarters sharing limited space with cabin mates
Job Duties
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
- Perform other related duties as assigned or as directed
- Be familiar with the Safety and Environmental Protection Policy and SEMS and carry out appropriate policies and procedures
- Ensure assigned station is properly set up with required china, glassware, silverware and mis-en-place prior to service
- Comply with sequence of service for food and beverage and follow instructions of Waiters to ensure timely service
- Resolve service and product deficiencies to ensure guest satisfaction
- Maintain cleanliness and proper set up of assigned station at the end of meal periods and complete side work
- Perform tasks such as manning non-cooking buffet action stations
- Deliver food and beverage orders to guest staterooms according to company procedures
- Assist with private parties and functions
- Field guest phone orders and clear service trays from staterooms, corridors and pantries promptly
Job Location
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