Waiter / Waitress - Assistant

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Meal Allowances

Job Description

The hiring establishment for this position is a prominent cruise line known for its exceptional guest services and luxurious onboard experiences. Specifically, this role is based on the Pride of America ship, a well-regarded vessel within the fleet that offers guests the opportunity to explore beautiful destinations while enjoying top-tier dining and entertainment options. The cruise line is committed to delivering memorable vacations by providing outstanding customer service, a vibrant work environment, and a strong dedication to hospitality excellence. As a full-time, shipboard position, candidates should anticipate extended periods working onboard, contributing to the overall guest experience.

The role... Show More

Job Requirements

High school diploma, Secondary education degree or equivalent is mandatory
Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required
Must be able to assist 1-2 Waiters with servicing a workstation in a restaurant that is comprised of 16 to 32 seats
Must be able to carry up to 12 covers on a waiter tray or 16 glasses in the same fashion
Must have working knowledge of the service requirements/styles/food for all meal periods (breakfast, lunch and dinner) across various restaurant concepts (Italian, French, Casual-fare, Oriental, Steakhouse, Brazilian Steakhouse, etc.)
The incumbent must be able to work in a multi-cultural environment
also, must be able to adjust to changes in schedules, assignments and deadlines
Must be passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Must have respect for all co-workers and guests
Must have pride in your work by creating positive energy, excitement and fun
Must be able to work 7 days a week
Must demonstrate positive behaviors
smiling, being polite and courteous
Must be able to develop camaraderie with team members
Must have the ability to live in close quarters
share limited space with other cabin-mates
Must hold a Merchant Mariner Credential (MMC) as required by the U.S. Coast Guard (USCG) for crew members aboard the Pride of America
Must be physically able to meet the demands of shipboard duties including climbing ladders, stepping over door sills, moving through restricted openings, lifting and carrying loads up to 40 pounds, standing for extended periods, and operating firefighting equipment
No physical limitations that would hinder or prevent the performance of duties

Job Qualifications

Minimum of two years experience as a front waiter with fine dining and banquet service experience in any of the following settings: 3 Star - 4 Star land-based hotel/resort
free-standing restaurant with at least 180 seats
or previous shipboard experience in a similar position is required
Minimum of two years experience selling and serving wine and other beverage products is required
Intermediate to advanced level English verbal and writing skills, including the proper use of English grammar is required

Job Duties

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
Performs other related duties as assigned or as directed
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position
Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service
Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests
Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station
Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete
Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station)
Deliver food and beverage orders to guest's staterooms as per company procedure
Deliver amenities to guest's staterooms
Assists with private parties and functions
Field guest phone orders and handle according to established procedures
Clear service trays from staterooms, corridors and pantries in a timely manner

Job Location

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