Waiter / Waitress - Assistant

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $17.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

Career development opportunities

employee discounts on cruises

Multicultural work environment

Job Description

Norwegian Cruise Line (NCL) America is a leading cruise line company known for its commitment to delivering exceptional guest experiences on its fleet of modern ships. One of its renowned ships, the Pride of America, offers unique itineraries primarily around the Hawaiian Islands, combining luxury, entertainment, and world-class service to create memorable vacations for its guests. NCL America values hospitality, professionalism, and high standards in all its crew members to maintain its reputation as a premium cruise vacation provider.

The position of Assistant Waiter on the Pride of America is a vital role within the company's restaurant department. This role... Show More

Job Requirements

High school diploma, secondary education degree or equivalent
courses or training in safety, environmental, public health and sanitation regulations and procedures
ability to assist 1-2 waiters servicing 16 to 32 seats
able to carry up to 12 covers or 16 glasses on a waiter tray
ability to work in a multi-cultural environment
flexibility to adjust to schedule changes
physically able to meet U.S. Coast Guard merchant mariner credential requirements including balance, climbing, lifting, grasping, crouching, standing for extended periods, reacting to alarms, and wearing personal flotation devices

Job Qualifications

Minimum of two years experience as a front waiter with fine dining and banquet service experience
minimum of two years experience selling and serving wine and other beverage products
intermediate to advanced level English verbal and writing skills
knowledge of service requirements for various restaurant concepts and meal periods

Job Duties

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
perform other related duties as assigned or directed
be familiar with safety and environmental policies and procedures
ensure assigned station is properly set up with required china, glassware, silverware and mise-en-place before service
comply with sequence of service for food and beverage and follow lead instructions of waiters
resolve any service or product deficiencies to ensure guest satisfaction
ensure assigned station is cleaned and set up at the end of meal periods and complete all side work
man non-cooking buffet action stations such as carving or dessert stations
deliver food and beverage orders to guest staterooms according to procedure
deliver amenities to guest staterooms
assist with private parties and functions
field guest phone orders and handle according to procedures
clear service trays from staterooms, corridors, and pantries in a timely manner

Job Location

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