Waiter / Waitress - Assistant

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement plans

Travel and accommodation on the ship

Meals provided during shifts

Opportunity for career advancement

Job Description

This opportunity is with a leading cruise line operating the Pride of America ship, renowned for its exceptional hospitality and unique onboard experience offering guests memorable voyages. Pride of America is distinguished for providing a diverse cultural and culinary journey, combining luxurious accommodation, exceptional dining, and vibrant entertainment. As part of this prestigious cruise line, the workforce embraces a multicultural environment requiring dedication, passion for hospitality, and excellent customer service skills. Employees onboard enjoy a dynamic work setting that includes traveling to stunning destinations, working with a professional team, and contributing to seamless guest experiences on the high seas. Serving... Show More

Job Requirements

Must be able to assist 1-2 waiters servicing 16 to 32 seat workstations
able to carry up to 12 covers on a waiter tray or 16 glasses
knowledge of service requirements and styles across various meal periods and restaurant concepts
ability to work in a multicultural environment and adapt to changes in schedule
must hold a U.S. Coast Guard Merchant Mariner Credential (MMC) and meet required physical abilities
able to maintain balance, climb ladders, step over obstacles, move through restricted openings, open watertight doors, lift at least 40 pounds, manipulate tools, crouch, kneel, crawl, stand for extended hours, react to alarms, perform normal conversation, and wear a Personal Flotation Device without assistance

Job Qualifications

Minimum of two years experience as a front waiter with fine dining and banquet service experience in 3-star to 4-star hotels, large restaurants, or similar shipboard positions
minimum of two years experience selling and serving wine and other beverage products
intermediate to advanced level English verbal and writing skills including proper grammar
high school diploma, secondary education degree or equivalent
courses or training in safety, environmental, public health, and sanitation regulations and procedures
passionate about hospitality and customer service
professional appearance and good hygiene
respect for co-workers and guests
able to work 7 days a week
able to live in close quarters with cabin-mates

Job Duties

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
perform other related duties as assigned or directed
be familiar with safety and environmental protection policies and carry out appropriate procedures
ensure assigned station is properly set up with necessary china, glassware, silverware, and mis-en-place before service
comply with sequence of service for food and beverage and follow instructions from waiters to ensure timeliness
resolve any service or product deficiencies
ensure assigned station is cleaned and side-work completed after meal periods
perform other jobs as assigned including manning non-cooking buffet action stations
deliver food and beverage orders and amenities to guest staterooms
assist with private parties and functions
field guest phone orders and clear service trays in timely manner

Job Location

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