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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible hours - Full, Part time, and Seasonal hours available
Extensive Training
employee meal program
50% discount on employee meals during your meal break
eligible for medical, dental, vision, and life insurance after 12 months of consecutive service
Opportunity for advancement into management for the right person!
Job Description
IHOP, established in 1958, is a renowned restaurant chain famous for its welcoming atmosphere and delicious breakfast offerings. It serves as a community hub where guests gather to connect over meals, enjoy study breaks, catch up before or after sporting events, and create lasting memories. With a rich legacy spanning over six decades, IHOP has built a reputation for delivering quality food paired with friendly and attentive service. Nestled in San Antonio and its surrounding areas, the IHOP locations provide a vibrant, fast-paced environment where staff and guests alike feel part of a family. The company values teamwork, enthusiasm, and a genuine desire to make each guest’s experience special. This spirit of hospitality is what makes working at IHOP an exciting opportunity for individuals seeking a rewarding career in the food service industry.
The role of a Waiter or Waitress at IHOP is focused on delivering exceptional guest service with warmth, efficiency, and professionalism. Serving at IHOP means going beyond just taking orders and delivering meals; it's about creating smiles, offering attentive assistance, and making guests feel genuinely welcome. As a server, you will be the face of IHOP, greeting guests promptly and helping them navigate through the menu to make informed choices. Accuracy is critical, as you are responsible for entering orders into POS systems and ensuring timely delivery of food and beverages. In addition to service, maintaining cleanliness and order in the restaurant is a key part of your duties, as is adhering to all safety and sanitation standards. The position requires a positive attitude, strong communication skills, and the ability to thrive in a bustling and dynamic environment. Flexibility to work various shifts, including weekends and holidays, is essential. This role is perfect for those who enjoy multitasking, engaging with people, and working collaboratively within a dedicated team. IHOP also offers extensive training through the IHOP Academy to equip you with the skills needed to excel and opportunities for career advancement. Join IHOP’s team in San Antonio and surrounding areas and be part of a supportive culture that celebrates passion for hospitality, fosters growth, and values every team member’s contribution.
The role of a Waiter or Waitress at IHOP is focused on delivering exceptional guest service with warmth, efficiency, and professionalism. Serving at IHOP means going beyond just taking orders and delivering meals; it's about creating smiles, offering attentive assistance, and making guests feel genuinely welcome. As a server, you will be the face of IHOP, greeting guests promptly and helping them navigate through the menu to make informed choices. Accuracy is critical, as you are responsible for entering orders into POS systems and ensuring timely delivery of food and beverages. In addition to service, maintaining cleanliness and order in the restaurant is a key part of your duties, as is adhering to all safety and sanitation standards. The position requires a positive attitude, strong communication skills, and the ability to thrive in a bustling and dynamic environment. Flexibility to work various shifts, including weekends and holidays, is essential. This role is perfect for those who enjoy multitasking, engaging with people, and working collaboratively within a dedicated team. IHOP also offers extensive training through the IHOP Academy to equip you with the skills needed to excel and opportunities for career advancement. Join IHOP’s team in San Antonio and surrounding areas and be part of a supportive culture that celebrates passion for hospitality, fosters growth, and values every team member’s contribution.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to stand for long periods and carry up to 25 lbs periodically
- Good communication skills
- Basic math skills for handling transactions
- Ability to work flexible hours including holidays and weekends
- Must complete IHOP Academy Training program
- Comply with IHOP uniform and appearance standards
Job Qualifications
- Be able to communicate effectively with guests and team members
- Understand our systems, safety standards, and operating procedures
- Thrive in a fast-paced and sometimes noisy environment
Job Duties
- Promptly greet and seat guests at clean, sanitary "guest ready" tables
- Help guests make the right menu choices
- Take food and beverage orders accurately
- Enter orders into our POS system terminals or tablets
- Deliver food and beverages to guests in a timely fashion
- Follow server banking procedures for processing payments
- Clear, clean, and reset tables and maintain the overall appearance of the restaurant
- Stock and rotate supplies in service areas
- Comply with all safety and sanitation standards
- Comply with IHOP uniform and appearance standards
- Complete the IHOP Academy Training program
- Handle money transactions accurately and responsibly
- Be a multi-tasker and maintain service standards
- Solve basic service issues with patience and professionalism
- Be flexible and available to work holidays and weekends
- Be a team player and contribute to the success of the team
- Expect to be on your feet for the majority of your shift
- Carry up to 25 lbs
- periodically throughout your shift
- Bend, stoop, kneel, and stretch for cleaning and maintenance tasks
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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