Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Benefits
employee discount
Health Insurance
Job Description
Norwegian Cruise Line is a world-renowned cruise company known for delivering exceptional vacation experiences that combine luxury, comfort, and adventure on the high seas. As a leader in the cruise industry, Norwegian Cruise Line operates a fleet of modern ships offering a variety of itineraries worldwide, including popular routes through the charming Hawaiian Islands. The company prides itself on its commitment to excellent service, innovative onboard activities, and unforgettable guest experiences that appeal to travelers seeking both relaxation and excitement. Dedicated to fostering a vibrant workforce, Norwegian Cruise Line cultivates a culture of collaboration, professionalism, and respect where employees are empowered to thrive and deliver their best work.
The Pride of America Cruise Ship, one of the flagship vessels of Norwegian Cruise Line, is uniquely positioned to offer immersive travel experiences around the Hawaiian Islands. The ship boasts a magnificent array of amenities, dining options, and entertainment, making it an ideal workplace for hospitality professionals who are passionate about creating memorable moments for guests. Join this prestigious ship’s restaurant team and be part of a dynamic environment aboard a floating resort where every day presents new opportunities to connect with travelers from diverse backgrounds.
The Waiter position onboard the Pride of America is a full-time role that offers a competitive hourly wage of $16.50 and comes with valuable benefits such as health insurance and employee discounts. In this role, you will be responsible for delivering exceptional dining services, enhancing guests’ overall cruise experience by adhering to high standards of hospitality and service. You will actively participate in achieving departmental goals related to guest satisfaction and food and beverage revenues by applying established service strategies and optimizing up-sell opportunities.
Your duties will include ensuring that guest service protocols are meticulously followed, overseeing the cleanliness and preparation of your assigned station, and working closely with Assistant Waiters to maintain a smooth and timely service flow. You will also have responsibilities related to safety and environmental policies, ensuring compliance with established standards suitable for the maritime environment. This position requires a candidate who thrives in a fast-paced, guest-focused setting and is adaptable to diverse service scenarios, from formal dining to buffet stations and private events.
The role offers a unique lifestyle experience where you will live aboard the ship, enjoying four meals daily provided free of charge and the incredible opportunity to explore the beautiful Hawaiian Islands during your off-duty hours. Additionally, you will benefit from an extended vacation period of five weeks between ship deployments, allowing for rest and personal time to recharge. This position is perfect for those passionate about hospitality, eager to work as part of a dedicated team, and excited to create lasting memories for guests in one of the most picturesque cruising destinations in the world.
The Pride of America Cruise Ship, one of the flagship vessels of Norwegian Cruise Line, is uniquely positioned to offer immersive travel experiences around the Hawaiian Islands. The ship boasts a magnificent array of amenities, dining options, and entertainment, making it an ideal workplace for hospitality professionals who are passionate about creating memorable moments for guests. Join this prestigious ship’s restaurant team and be part of a dynamic environment aboard a floating resort where every day presents new opportunities to connect with travelers from diverse backgrounds.
The Waiter position onboard the Pride of America is a full-time role that offers a competitive hourly wage of $16.50 and comes with valuable benefits such as health insurance and employee discounts. In this role, you will be responsible for delivering exceptional dining services, enhancing guests’ overall cruise experience by adhering to high standards of hospitality and service. You will actively participate in achieving departmental goals related to guest satisfaction and food and beverage revenues by applying established service strategies and optimizing up-sell opportunities.
Your duties will include ensuring that guest service protocols are meticulously followed, overseeing the cleanliness and preparation of your assigned station, and working closely with Assistant Waiters to maintain a smooth and timely service flow. You will also have responsibilities related to safety and environmental policies, ensuring compliance with established standards suitable for the maritime environment. This position requires a candidate who thrives in a fast-paced, guest-focused setting and is adaptable to diverse service scenarios, from formal dining to buffet stations and private events.
The role offers a unique lifestyle experience where you will live aboard the ship, enjoying four meals daily provided free of charge and the incredible opportunity to explore the beautiful Hawaiian Islands during your off-duty hours. Additionally, you will benefit from an extended vacation period of five weeks between ship deployments, allowing for rest and personal time to recharge. This position is perfect for those passionate about hospitality, eager to work as part of a dedicated team, and excited to create lasting memories for guests in one of the most picturesque cruising destinations in the world.
Job Requirements
- Minimum of two years experience as a front waiter with fine dining and banquet service experience in a 3 Star - 4 Star land-based hotel/resort or free-standing restaurant with at least 180 seats or previous shipboard experience in a similar position
- Minimum of one year experience selling and serving wine and other beverage products
- Must have a professional appearance and good hygiene
- Able to work 7 days a week
Job Qualifications
- Minimum of two years experience as a front waiter with fine dining and banquet service experience in a 3 Star - 4 Star land-based hotel/resort, free-standing restaurant with at least 180 seats, or previous shipboard experience in a similar position
- Minimum of one year experience selling and serving wine and other beverage products
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
Job Duties
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
- Performs other related duties as assigned or as directed
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS and carry out the policies and procedures appropriate for his/her position
- Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete
- Complies with sequence of service for food and beverage and directs and instructs Assistant Waiters to ensure timeliness of service to guests
- Resolves any service and/or product deficiencies that may occur to ensure satisfaction of service with guests in assigned station
- Performs other jobs as assigned including manning non-cooking buffet action stations such as carving station and dessert station, delivering amenities on embarkation day, assisting with Room Service deliveries, private parties and functions, and conducting service training with Assistant Waiters and Restaurant Stewards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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