Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts

Job Description

TGI Fridays is a renowned American restaurant chain known for its vibrant atmosphere and classic American cuisine. Established in 1965, it has grown into a global brand with numerous locations offering a fun dining experience for families, friends, and casual diners alike. The restaurant prides itself on delivering a warm, welcoming environment paired with a diverse menu that features everything from signature burgers and ribs to innovative cocktails and appetizers. TGI Fridays emphasizes quality service, community, and employee development providing opportunities for career growth in the hospitality industry.

We are currently seeking enthusiastic and dedicated individuals to join our front of house team as wait staff. This role is essential in creating the memorable dining experiences that TGI Fridays is known for. As a member of the wait staff, you will be the face of the restaurant, engaging with customers as you educate them about the menu, suggest beverages and dishes based on their preferences, and guide them through their meals. Your ability to think quickly and handle customer requests or concerns with grace and professionalism will enhance our guests' overall satisfaction.

This position requires maintaining high standards of hospitality throughout each shift, ensuring guests feel valued and cared for. You will be expected to learn the menu thoroughly, including daily specials, and continuously update your knowledge to provide accurate and compelling information to guests. Additionally, you will play a key role in ensuring that food, sanitation, and safety standards are upheld within the dining area.

The role also includes duties such as handling complaints patiently and diplomatically, processing payments efficiently, and ensuring that opening and closing tasks are completed to set the stage for successful service. Collaboration with the kitchen and bar staff is a key component, sometimes requiring you to assist with running food to tables promptly.

At TGI Fridays, wait staff are valued team members who contribute significantly to the restaurant’s lively and welcoming atmosphere. This role offers not only the chance to meet diverse clientele and improve customer service skills but also the opportunity to advance within a well-established hospitality company. Whether you are looking to start your career in the restaurant industry or seeking a dynamic part-time or full-time position, joining TGI Fridays' front of house team promises a rewarding experience where your efforts directly impact the guest experience and the restaurant’s success.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a similar role is an advantage
  • ability to stand and walk for extended periods
  • good physical stamina
  • excellent customer service skills
  • ability to multitask effectively
  • flexible schedule

Job Qualifications

  • Being able to think quickly, take problems in stride, and work well with our awesome team is a must

Job Duties

  • By joining our wait staff, you'll be expected to educate patrons on the menu, guide them through their meal, and provide a memorable experience
  • Assisting the guests with name, descriptions, origins, and ingredients of each food and drink items and recommending when appropriate
  • Maintain high hospitality standards throughout your whole shift
  • Learn the menu and continually educate yourself on specials
  • Handle complaints with patience and grace
  • Deliver checks and accept payments
  • Adhere to food, sanitary and safety standards
  • Ensure opening and closing tasks are complete and is the setup for success
  • Help run food, when necessary

Job Criteria

Experience

Entry Level (1-2 years)


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