Volvo Service Advisor

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $120,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Equal opportunity employer

Job Description

Pedersen Volvo is a well-established automobile dealership that has served drivers in the Fort Collins, Windsor, and Loveland areas of Colorado for over 50 years. As a family-owned business spanning two generations, Pedersen Volvo prides itself on being deeply rooted in the community. This dealership isn’t just about selling cars; it’s about building lasting relationships, providing quality vehicles, and supporting the local community through charitable donations and dedicated customer service. Driven by the philosophy "Driven by Community," Pedersen Volvo fosters a work environment where employees are empowered to act as extensions of the family ensuring ethical practices and customer satisfaction are at the forefront of every interaction.

The role of a Volvo Service Advisor at Pedersen Volvo is a pivotal position, combining excellent customer service skills with administrative duties. As the main point of contact for customers visiting the service department, the Service Advisor welcomes clients warmly and ensures they receive personalized, attentive service from the moment they arrive until they pick up their vehicles. This role requires an individual who is adept at listening carefully to customer concerns about their vehicles, coordinating with skilled technicians to schedule and manage repairs, and clearly communicating service recommendations, estimated costs, and timelines to customers.

The position is full-time, operating Monday through Friday, and offers an attractive salary range from $70,000 to $120,000 annually. Success in this role is dependent on strong interpersonal and organizational skills, a keen eye for detail, and a commitment to delivering smooth and professional service experiences that build customer trust and loyalty.

Beyond managing appointments and repair orders, the Service Advisor must maintain ongoing communication with customers throughout the service process, updating them on repair progress and any changes in cost or timing. This transparency is essential to delivering a customer-focused service experience. Additionally, the role involves administrative tasks such as collecting payment, obtaining signatures, and coordinating with other dealership personnel to ensure efficient workflow and vehicle management.

Pedersen Volvo values team players who are not only capable of managing day-to-day service operations but are also willing to support additional responsibilities such as managing loaner vehicles, assisting with vehicle transport, and overseeing shuttle and valet services. The Service Advisor contributes significantly to maintaining the professionalism and smooth operation of the service department, ensuring that vehicles are securely parked and that key management protocols are followed meticulously.

Working as a Volvo Service Advisor at Pedersen Volvo offers the reward of being part of a family-oriented, community-focused dealership where employees are respected and supported. The dealership provides ongoing opportunities for professional development and encourages a workplace culture grounded in integrity, respect, and dedication to excellence. If you possess excellent communication skills, a passion for customer service, and an understanding of automotive service operations, this position offers a fulfilling and stable career path in the thriving automotive industry.

Job Requirements

High school diploma or equivalent is required
prior experience working as a service advisor or manager or within the automotive industry is required
3+ years dealership experience is preferred
basic understanding of automotive repairs is preferred

Job Qualifications

High school diploma or equivalent
prior experience working as a service advisor or manager or within the automotive industry
3+ years dealership experience preferred
basic understanding of automotive repairs preferred

Job Duties

Greet customers promptly in a friendly, professional manner and obtain accurate customer and vehicle information
schedule service appointments, answer incoming calls, respond to inquiries, and direct calls to appropriate personnel
identify vehicle concerns by consulting with customers, reviewing service history, performing visual inspections, and conducting or coordinating test drives as needed
prepare clear and accurate repair orders, including customer concerns, labor and parts estimates, and promised completion times
review inspection results with customers, recommend necessary maintenance or repairs, and obtain proper authorization for all work performed
monitor repair progress, communicate updates or changes in cost/timing, and ensure customer approval for any additional work
explain completed services, charges, and maintenance recommendations to customers upon vehicle delivery
manage administrative tasks including obtaining signatures, collecting payment repair orders, verifying payment methods, securing credit approvals, and maintaining accurate service documentation
coordinate workflow with dispatch and notify appropriate personnel of incoming and ongoing work
review and close repair orders to ensure accuracy, completion of work, and proper documentation of additional services
support service operations by managing loaner vehicles, assisting with vehicle transport, valet services, and shuttle service as needed
ensure vehicles are properly parked, secured, and keys are accurately labeled and stored
maintain service department materials, pricing guides, and forms to ensure accuracy and consistency
perform additional duties as assigned to support department operations