Volvo Service Advisor

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $120,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Equal opportunity employer

Job Description

Pedersen Volvo is a well-established automobile dealership that has served drivers in the Fort Collins, Windsor, and Loveland areas of Colorado for over 50 years. As a family-owned business spanning two generations, Pedersen Volvo prides itself on being deeply rooted in the community. This dealership isn’t just about selling cars; it’s about building lasting relationships, providing quality vehicles, and supporting the local community through charitable donations and dedicated customer service. Driven by the philosophy "Driven by Community," Pedersen Volvo fosters a work environment where employees are empowered to act as extensions of the family ensuring ethical practices and customer satisfaction... Show More

Job Requirements

High school diploma or equivalent is required
prior experience working as a service advisor or manager or within the automotive industry is required
3+ years dealership experience is preferred
basic understanding of automotive repairs is preferred

Job Qualifications

High school diploma or equivalent
prior experience working as a service advisor or manager or within the automotive industry
3+ years dealership experience preferred
basic understanding of automotive repairs preferred

Job Duties

Greet customers promptly in a friendly, professional manner and obtain accurate customer and vehicle information
schedule service appointments, answer incoming calls, respond to inquiries, and direct calls to appropriate personnel
identify vehicle concerns by consulting with customers, reviewing service history, performing visual inspections, and conducting or coordinating test drives as needed
prepare clear and accurate repair orders, including customer concerns, labor and parts estimates, and promised completion times
review inspection results with customers, recommend necessary maintenance or repairs, and obtain proper authorization for all work performed
monitor repair progress, communicate updates or changes in cost/timing, and ensure customer approval for any additional work
explain completed services, charges, and maintenance recommendations to customers upon vehicle delivery
manage administrative tasks including obtaining signatures, collecting payment repair orders, verifying payment methods, securing credit approvals, and maintaining accurate service documentation
coordinate workflow with dispatch and notify appropriate personnel of incoming and ongoing work
review and close repair orders to ensure accuracy, completion of work, and proper documentation of additional services
support service operations by managing loaner vehicles, assisting with vehicle transport, valet services, and shuttle service as needed
ensure vehicles are properly parked, secured, and keys are accurately labeled and stored
maintain service department materials, pricing guides, and forms to ensure accuracy and consistency
perform additional duties as assigned to support department operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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