Visitor Services Specialist

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $42,628.86 - $71,222.16

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Flexible Schedule

Professional Development

Employee assistance program

Job Description

The City of Norfolk is a vibrant and culturally rich municipality known for its commitment to enhancing community engagement and tourism. Among its numerous city landmarks, The Slover stands out as a premier destination located in downtown Norfolk. This expansive venue, spanning 138,000 square feet and encompassing three centuries of architecture across seven floors, integrates various public services and cultural amenities including a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business Center, Creative Studios, venue rental spaces, and an inviting café. The Slover not only serves as a hub for local... Show More

Job Requirements

Two years of experience in customer service
knowledge of vocational, administrative, or technical nature obtained with an associate's degree, diploma or equivalent
ability to read and write various documents
valid driver's license
ability to work varying hours including evenings and weekends
ability to lift and carry 25 pounds

Job Qualifications

Associate's degree or equivalent from a college, technical, business, vocational, or correspondence school
at least two years of customer service experience
ability to read contracts, reports, manuals, articles, training materials, policies, and general correspondence
ability to write reports, contracts, policies, job descriptions, and general correspondence
strong analytical and judgment skills
ability to exercise independent thinking within policy limits

Job Duties

Plan and coordinate special events by gathering data and answering questions regarding upcoming events
schedule staff and outside lecturers
make arrangements for decorators, equipment, and entertainment
provide assistance to patrons by answering telephone inquiries, greeting visitors, giving directions, conducting tours, and resolving problems
manage staff by determining staffing needs, developing policies and procedures, assisting with recruiting, training and monitoring staff, maintaining personnel files, and preparing statistical reports
communicate with clients and guests, research budget documents, oversee training, and direct staff work performance
perform research for documents, compile data for computer entry, enter or oversee data entry, and monitor budget expenditures
function as a lead worker performing essentially the same work as those directed, including overseeing work quality, training, instructing, and scheduling work
contact other departments within the city, professional organizations, state and federal agencies, vendors, and suppliers
lift and carry up to 25 pounds

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: