Visitor Experience Event Associate (Fall/Winter Events)

Glencoe, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.35

Benefits

Wellness initiative benefit

Employee assistance program (EAP)

Retirement Plan

Garden membership - free to employees at Household Plus level

Discounts to Garden Shop

Discounts to Cafe

Discounts to Garden-sponsored educational classes

Employee events such as Orchid show

Employee events such as Night of 1,000 Jack-o'-Lanterns

Employee events such as Lightscape employee & friends preview night

Job Description

The Chicago Botanic Garden is a renowned living plant museum located in Glencoe, Illinois. It provides visitors with an enriching experience that combines natural beauty, environmental education, and horticultural excellence. As a not-for-profit organization, the Garden is dedicated to advancing the understanding and enjoyment of plants and nature, while promoting environmental sustainability and conservation. The Garden’s sprawling grounds encompass 385 acres of gardens, woodlands, lakes, and natural habitats that attract more than a million visitors each year. This unique setting offers visitors a tranquil and inspiring environment to connect with nature, participate in educational programs, and enjoy seasonal events that... Show More

Job Requirements

High school diploma or equivalent
Minimum of one year experience in sales and customer service
Ability to work evening shifts including weekdays and weekends during event periods
Strong communication skills
Proficient with Microsoft Office
Experience with database software preferred
Ability to handle cash and credit card transactions with integrity

Job Qualifications

Minimum of one year's experience in sales and customer service
Ability to interact positively with all customers including members donors potential donors and coworkers in a professional and friendly manner
Proficiency in communicating with the Visitor Experience manager supervisors and coworkers using Garden-provided radios
Availability to work at least ten evening shifts on both weekdays and weekends from October 6 through 26 2025 for Night of 1,000 Jack-o'-Lanterns
Preference for continued availability to work shifts during Lightscape from November 12 2025 through January 4 2026
Experience with nonprofit membership and/or development a plus
Proficiency in Microsoft Office
Database software experience—Raiser's Edge and Galaxy preferred
Ability to handle cash and credit card transactions/receipts with integrity

Job Duties

Serve as a Visitor Experience associate at designated points along the outdoor event route including entrances and exits supporting admission processes ticket scanning path monitoring and safety
Efficiently handle tasks such as ticket sales new memberships membership renewals database lookups and general inquiries
Work closely with Visitor Experience supervisors and manager to develop proficiency in the ticketing software to support daily purchases of admissions memberships event ticket sales and Garden classes
Redeem tickets and memberships at designated redemption areas to ensure accurate visit statistics
Assist in day-to-day operational procedures including daily revenue reports cash handling the opening and closing of all systems including the cash register and the computerized network and other duties as assigned
Monitor visitor materials and displays in and around the admissions area
Maintain the cleanliness and appearance of each area

Job Location

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